Senior Executive/Executive, Customer Experience
2 days ago
Senior Executive/Executive, Customer Experience We are seeking a proactive and customer-focused Senior Executive/Executive to join our Customer Experience team. In this role, you will shape and enhance both digital and physical touchpoints by uncovering customer needs, mapping and improving journeys, and translating insights into solutions. You will support digital adoption projects, user testing and feedback management while leveraging data and analytics to drive Customer Experience. This role is ideal for someone who thrives at the intersection of customer insight, experience design and service delivery and is passionate about building seamless, loyalty-driven experiences. Job Description Customer Experience and Assessment Plan, conduct and facilitate stakeholder discussions, workshops, user surveys and interviews to uncover customers needs and pain points. Translate findings that will guide digital and phygital experience design into actionable recommendations Maintain, review and create new customer journey maps/service blueprints to enhance corporate clients' and their digital experiences Data Analysis & Insights – Analyse customer feedback, monthly corporate reporting. Build dashboards and reports that surface actionable insight Project Management of Digital Adoption Projects Supporting in User Testing and Portal Experience Conduct Mystery Shopping of current offerings Service Delivery Supporting in the Feedback Management Process Supporting in the administration and new feature roll out of Salesforce's survey and service console. Qualifications, Preferred Knowledge and Skills, and Other Requirements Degree in Business, Marketing or equivalent At least 3 years of work experience, preferably in customer experience or user experience, or with exposure to digital initiatives Skilled in Design thinking will be an advantage Familiar with CRM systems, databases, and analytics tools (e.g. Salesforce, Tableau, Power BI)Strong analytical, conceptualisation and problem-solving skills Excellent PowerPoint, visual presentation and facilitation skills Seniority level Executive Employment type Contract Job function Project Management and Design Industries Hospitality #J-18808-Ljbffr
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Singapore NTUC Club Full timeSenior Executive/ Executive, Customer Experience We are seeking a proactive and customer-focused Senior Executive/Executive to join our Customer Experience team. In this role, you will shape and enhance both digital and physical touchpoints by uncovering customer needs, mapping and improving journeys, and translating insights into solutions. You will support...
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Senior Project Manager
3 days ago
Singapore Executive Integrity Full time $90,000 - $120,000 per yearJob title: Senior Project Manager - ERP SolutionsLocation: SingaporeWho are we recruiting for?Our client is ahighly successful ERP solutions provider, delivering their industry's most innovative enterprise software across large projects around the world. With a strong and growing client base in South East Asia, they seek an experienced and reputable Senior...
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Senior Human Resources Manager
2 weeks ago
Singapore Space Executive Full timeThe Senior Manager, Human Resources plays a pivotal leadership role in shaping and executing the HR strategy in alignment with the organization’s vision and goals. Partnering closely with senior management, this role drives a wide spectrum of HR initiatives to build a high-performing workforce and an engaging, inclusive culture. This position requires a...
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Managing Partner
7 days ago
Singapore Keller Executive Search Full timeManaging Partner (Principal Partner) - Executive Search #522Location: Singapore Type: Independent Contractor / Partnership Compensation: Commission-based with strong upside About Keller Keller is a global executive search firm focused on senior leadership and C-suite hires. We are strengthening our presence across Asia and seeking a Managing Partner...
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Singapore NTUC Club Full timeWe are seeking a dynamic and detail-oriented **Senior Executive/Executive**to join our Customer Experience team. This role requires a strategic thinker with excellent communication skills and a passion for delivering exceptional service. - Customer Experience and Assessment _ - Plan, conduct and facilitate stakeholder discussions, workshops, user surveys...
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Managing Partner
4 days ago
Singapore Keller Executive Search Full timeOverview Keller Singapore Location: Singapore Type: Independent Contractor / Partnership Compensation: Commission-based with strong upside; About Keller Keller is a global executive search firm focused on senior leadership and C-suite hires. We are strengthening our presence across Asia and seeking a Managing Partner (Principal Partner) to establish and...
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Data Center Ops Director
2 weeks ago
Singapore Page Executive Full timeJoin to apply for the Data Center Ops Director (Indonesia) role at Page Executive . 1 week ago Be among the first 25 applicants. A leading global data center operator with over 200 sites is seeking an experienced Operations Director to lead its Indonesia operations. Job Description The Operations Director will oversee joint venture operations in Indonesia,...
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Sales Engineer
4 days ago
Singapore Space Executive Full timeGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Space Executive Our client is a market leader in AI & agent engineering observability and evaluation platform, and have proven track records in empowering global enterprises to build, test, and scale AI confidently. Backed by over $135m in Series C funding, our...
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Senior Recruitment Consultant
7 days ago
Singapore Kingfisher Executive Search Full timeAbout us Kingfisher Executive Search is a leading recruitment firm that specialises in identifying and placing top talent for a diverse range of clients in the Bugis region. With over a decade of industry experience, we pride ourselves on our consultative approach and our ability to deliver exceptional recruitment solutions that enable our clients to achieve...
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Senior Event Executive/Event Manager
4 days ago
Singapore EXECUTIVE PRODUCTIONS AVL PRIVATE LIMITED Full timeOverview The Executive Group is a Singapore based events company with a growing Southeast Asian presence. The list of services provided by The Executive Group include comprehensive event planning , installation , production and even live music entertainment services through its subsidiary companies. If you are keen to work with a dynamic team in a lively and...
