Senior Executive, Client Grants, Enquiries
7 days ago
**Job Snapshot**:
**Employee Type**:
- Full-Time-
**Location**:
Singapore-
**Job Type**:
- Other- Provide quality service to seniors and their caregivers so that they can access the various national long-term care schemes seamlessly
- Handle and manage case-specific queries to ensure clients’ needs and concerns are met
- Conduct investigation and fact-finding into complex cases escalated, and propose and execute solutions to resolve these cases
- Perform feedback aggregation and analysis to identify areas for improvement in order to provide a better service to the seniors and their caregivers
- Prepare reports and submissions regularly to senior management and other governments agencies to review case outcomes and processes
**Job Requirements**:
- A degree in any discipline preferably with experience in customer service and behavioural insight is preferred
- Possess excellent writing, verbal communication, and customer service skills, with the passion and patience to serve the seniors
- Organised, resourceful, strong problem-solving ability, able to multi-task and work efficiently in a fast paced environment
- Able to work independently and as a team player with motivation to learn and progress as a team
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