Contact Center Customer Support Bilingual English

4 days ago

Singapore TECH AALTO PTE. LTD. Full time

**Role: Contact Center - Customer Support**

**Designation: Customer Support Representative - Mobile Support**

**Department: Operations**

**Reports to: Team Leader
**Summary**:
**Responsibilities**:

- Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
- Meet and improve schedule guidelines (log in, breaks, avail and on call handling time etc.) and demonstrate reliable attendance
- Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
- Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
- Display professional, positive, and courteous phone etiquette.

**Education**:

- High School pass is minimum requirement with Excellent Communication skills
- Knowledge of English as the secondary language is preferred

**Working conditions and requirements**:

- Remote - Work from home
- Should be available to work between 7 AM to 7 PM local time (Rotational Shifts)
- Should have a reliable and fast Wi-Fi connection at home.
- Should be ready to connect via video during training and 1 on 1 discussions.
- Should have a safe and suitable work environment at home
- Should be able to work as per the break/lunch timings allocated by the supervisor

**Selection Criteria: -**
- Interview

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