Contact Center Team Lead

15 hours ago

Singapore Peoplebank Asia Full time

Join to apply for the Contact Center Team Lead role at Peoplebank Asia . Job Title: Team Leader – Contact Center Location: Suntec, Singapore Employment Type: Full-time Contract Salary Range: Up to SGD 4,500 per month Eligibility: Open to Singaporeans Job Overview We are looking for a Team Leader to supervise and guide a team of Customer Service Officers (CSOs) within our Contact Center. The successful candidate will oversee daily operations, ensure service levels are met, and support the professional growth of the team. This role also involves handling administrative responsibilities and assisting with ad hoc tasks assigned by the Contact Center Manager (CCM). Key Responsibilities Supervise daily operations and monitor team performance to ensure KPIs and service levels are achieved. Provide coaching, feedback, and regular performance reviews to CSOs. Manage customer complaints and resolve escalations at the team level. Track and manage reports on team performance. Identify operational trends and recommend process improvements. Assist in administrative duties, including internal and external communications. Support audits, compliance-related tasks, and other ad hoc projects assigned by the CCM. Requirements Diploma in any discipline (minimum qualification). Minimum 2 years' experience as a Team Leader in a contact center environment. Strong leadership, coaching, and communication skills. Proficient in Microsoft Office applications. Willing to work on weekends or public holidays when required. How to Apply Interested applicants, please click on the "Apply Now" to submit your updated resume. Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes. Cheah Wei Ee Principal Consultant - Retail & Hospitality Division EA Personnel No: R Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248#J-18808-Ljbffr

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