Contact Center
1 week ago
**The role of Contact Center & Unified Communications Engineer is ownership, management and delivery of Contact Center and Unified Communications infrastructure requests throughout their lifecycle. **The scope covers all aspects of Voice and Data networking including traditional Data requests, MPLS, IPT, Contact Centers and Wi-Fi and may include involvement in critical global requests in addition to regionally specific. The role is responsible for understanding and addressing business requirements, building solutions which comply with corporate standards and working with in-house resources, capacity teams, outsourced teams and vendors to ensure cost-effective and on-time delivery of solutions that meet business partner’s requirements. **This role will also be responsible for effective communication with business partners and stakeholders. When required, the role may become involved with operational support related to the delivered solution. **Required Knowledge, Skills and Abilities: - Experience as a Technical Lead for Cisco IP Telephony projects - Experience in deploying at least 3 contact centers (>50 agents) - Experience with cloud contact center technologies with at least 2 contact center deployments - Experience working with telcos to provision SIP Trunks for PSTN access in Asia Pacific countries - Led at least one large scale Cisco IPT deployment (>1000 users) or two medium Cisco IPT projects (>300 users) - Able to demonstrate expertise with CUCM version 11.5 and above - At least 3 years working on Cisco CUCM, with 2 years of project implementation experience - Experience with Genesys PureCloud
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Contact Center
27 minutes ago
Singapore Yash Technologies Singapore Pte Limited Full time $120,000 - $180,000 per yearJob Description: The role of Contact Center & Unified Communications Engineer is ownership, management and delivery of Contact Center and Unified Communications infrastructure requests throughout their lifecycle. The scope covers all aspects of Voice and Data networking including traditional Data requests, MPLS, IPT, Contact Centers and Wi-Fi and may include...
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Contact Center Manager
16 hours ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeZenith Infotech (S) Pte Ltd is a Tech Recruitment firm with 27 years in history. We support clients from coproate and government sectors for their Tech Hiring requirements. Currently we are assisting one of clients to lookout for **Contact Center Manager, **1 year contract (renwable). - Provide leadership and regular coaching to Team Leaders and Agents. -...
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SVP - Head of Service Delivery - Contact Center
2 weeks ago
Singapore Citi Full timeSVP - Head of Service Delivery - Contact Center Join to apply for the SVP - Head of Service Delivery - Contact Center role at Citi The SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance to regulatory guidelines....
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Singapore Citi Full timeSVP - Head of Service Delivery - Contact Center Join to apply for the SVP - Head of Service Delivery - Contact Center role at Citi The SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance to regulatory guidelines....
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Singapore Citibank (Switzerland) AG Full time## For additional information, please review .SVP - Head of Service Delivery - Contact Center page is loaded## SVP - Head of Service Delivery - Contact Centerlocations: Singapore Singaporetime type: Full timeposted on: Posted 24 Days Agojob requisition id: The SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center...
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Singapore Citibank (Switzerland) AG Full time## For additional information, please review .SVP - Head of Service Delivery - Contact Center page is loaded## SVP - Head of Service Delivery - Contact Centerlocations: Singapore Singaporetime type: Full timeposted on: Posted 24 Days Agojob requisition id: The SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center...
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Singapore Citigroup Inc. Full timeOverview The SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance with regulatory guidelines. This role is responsible for conceptualizing, planning, and executing strategic initiatives to modernize and innovate...
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SVP - Head of Service Delivery - Contact Center
2 weeks ago
Singapore Citigroup Inc. Full timeOverview The SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance with regulatory guidelines. This role is responsible for conceptualizing, planning, and executing strategic initiatives to modernize and innovate...
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SVP - Head of Service Delivery - Contact Center
2 weeks ago
Singapore Citi Full timeThe SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance to regulatory guidelines. This critical role is also responsible for conceptualizing, planning, and executing strategic initiatives to modernize and innovate...
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SVP - Head of Service Delivery - Contact Center
2 weeks ago
Singapore Citi Full time $120,000 - $200,000 per yearThe SVP - Head of Service Delivery - Contact Center will lead and oversee all aspects of contact center operations, ensuring exceptional customer service delivery, operational efficiency, and compliance to regulatory guidelines. This critical role is also responsible for conceptualizing, planning, and executing strategic initiatives to modernize and innovate...
