Sales & Services Associate (English)

4 hours ago

Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

***
- Serve guests from around the world as they embark on their travel journey.
- Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company.

**JOB RESPONSIBILITIES**
- Processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue.
- Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.
- Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

**SKILLS AND EXPERIENCE**

**They should also meet the following criteria**:

- Proficiency in spoken and written English
- Multi-tasking competence
- Experience in hospitality/travel industry, contact center environment or sales or customer service will be an advantage
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

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