Bilingual Genesys Cloud Contact Center Operation Support Engineer

2 weeks ago

Singapore Hcl Technologies Full time

Position Number : GC Main Skills: Education requirements Any Graduate; Bachelor's degree in IT or related field is preferred Years of Experience 4-6 Years in Genesys Contact Center Level 2 Support Soft Skills requirements: Excellent communication and conversation skills (Verbal and Written)Good working knowledge of MS OFFICE (Including MS Project and Visio)Should have good customer handling skills Certification requirements: GCA (Mandatory)ITIL Foundation (Preferred)Skills required: Good understanding of SIP Protocols, Genesys Framework and Architecture Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights Good troubleshooting experience in Genesys infrastructure. Good understanding of the following Genesys Products Design call-Flow Architect/ Script/ Data Actions/ Data table Integration with Salesforce, Genesys API's , PCI PAL, GenAI Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement. SBC Management Gateway protocols: SIP and MGCP Details: Resolving incident cases. Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed. Incident tracking to ensure continuity across shifts. Vendor management with PSTN Service provide, OEM for resolution of tickets. Coordination of communication bridges during major outages Participate in Operational processes (Daily Ops, Change Control, Incident management, request forservice, etc). Adhering to defined SLAs Troubleshooting technical issues Ensuring that defined processes are adhered to Report regularly concerning key counters and measures of the voice network through health checks Genesys Release Management Apply Now Resume Upload File Extension Allowed: Pdf, Doc, Docx | Max File Size: 2MB #J-18808-Ljbffr

  • Contact Center

    6 days ago

    Singapore Yash Technologies Singapore Pte Limited Full time $120,000 - $180,000 per year

    Job Description: The role of Contact Center & Unified Communications Engineer is ownership, management and delivery of Contact Center and Unified Communications infrastructure requests throughout their lifecycle. The scope covers all aspects of Voice and Data networking including traditional Data requests, MPLS, IPT, Contact Centers and Wi-Fi and may include...

  • Senior Genesys Cloud Engineer

    1 week ago

    Singapore MINDGRAPH PTE. LTD. Full time $100,000 - $150,000 per year

    Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.5+ years of hands-on experience with Genesys Cloud CX (PureCloud) in a large-scale production environment.Deep understanding of contact center architecture and operations, including Omnichannel Routing, WEM, and Telephony (SIP, RTP, VoIP).Strong experience with...

  • Cloud AI Forward Deployed Engineer

    2 weeks ago

    Singapore Genesys Full time $80,000 - $120,000 per year

    locationsSingapore (Flexible)time typeFull timeposted onPosted Todayjob requisition idJR109022Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by...

  • Cloud AI Forward Deployed Engineer

    2 weeks ago

    Singapore Genesys Full time $120,000 - $180,000 per year

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

  • Cloud AI Forward Deployed Engineer

    4 days ago

    Singapore (Flexible) Genesys Full time $120,000 - $180,000 per year

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

  • Genesys L2 Support Specialist

    2 weeks ago

    Singapore UBS Full time

    Singapore - Information Technology (IT) - Group Functions **Job Reference #** - 270161BR **City** - Singapore **Job Type** - Full Time **Your role** - Are you the expert on the Genesys Contact Center Solution? Are you motivated to deliver the best solutions to our global Call Center users? Are you ready to take responsibility in a supporting role? Do you...

  • Senior Account Executive

    1 week ago

    Singapore Genesys Full time

    locations - Singapore (Flexible) - Virtual Office (Thailand) - time type - Full time - posted on - Posted Today - job requisition id - JR107180 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience...

  • Senior Solution Consultant

    16 hours ago

    Singapore Genesys Full time

    locations - Singapore (Flexible) - time type - Full time - posted on - Posted Today - job requisition id - JR106485 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations...

  • Genesys Cloud Engineer

    1 week ago

    Singapore MINDGRAPH PTE. LTD. Full time $90,000 - $120,000 per year

    Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.3+ years of experience with Genesys Cloud CX (PureCloud) or similar CCaaS platforms.Experience with Genesys Architect, IVR/ACD, call routing strategies, and WEM (Workforce Engagement Management) modules.Strong knowledge of REST APIs, webhooks, and...

  • Cx Ai Transformation Specialist

    4 days ago

    Singapore Genesys Full time

    locations - Singapore (Flexible) - time type - Full time - posted on - Posted Today - job requisition id - JR106134 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations...