Regional Business Program Manager

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a **Regional Datacenter Business Operations Program Manager**, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Operations Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
**As a Regional Business Program Manager your performance objectives include**:

- Solving complex challenges between remote and onsite support personnel
- Assist in preparation of quarterly spend management review materials at datacenter site and regional level
- Assist with tracking of datacenter Maintenance and Repair activities.
- Create and manage the end-to-end process for the planning and implementation of continuous improvement initiatives, automation and programs
- Assist in managing organizational supplier contracts end to end (procurement engagement, cost/terms negotiations, contracting, change orders, scorecards, recurring business reviews, etc.)
- Support organizational financial management, budgeting, and forecasting
- Evaluate cost savings opportunities and implement strategic projects to realize savings
- Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I
- Coordinate closely between datacenter field operations teams and Global Business Operations to foster alignment and partnerships for business success.
- Ability to work independently in a remote workplace setting

**Capabilities important to success include**:

- ** Operational Planning & Project Management**: Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity
- ** Exceptional written and Interpersonal skills**: Communicate effectively and concisely with stakeholders, senior managers, and leaders about our programs and objectives
- ** Customer/Stakeholder Focus**: Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience.
- ** Performance Goal and Standards Setting**: Develop and communicate to realistic timelines via plans that consider potential obstacles and immediate + long-term consequences
- ** Understand datacenter business objectives**: Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs
- ** Process and Technology**:Demonstrate a solid understanding of IT and CE environments including operational processes and industry best practices
- **Flexibility and Adaptability**: Regularly scan the environment to help anticipate changes that could affect key programs and projects. Effectively changes plans, goals, actions or priorities to respond to changing situations.
- ** Team Player**: Ability to both contribute strategically to the team and support strategic decisions

**Qualifications**:
**Required Qualifications**:

- Bachelor’s degree in business, finance or computer science or 8+ years equivalent experience providing business support in a 24x7x365 production environment.- OR 5+ years industry experience and college course work with a focus in change management processes

**Background Check Requirements**:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two year