Regional Datacenter Program Manager

Business Function Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Regional Datacenter Program Manager with our Zero Trust Network Security (ZTN) Team.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Regional DC Program Manager - Security (ZTN), you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action

**Responsibilities**:
As a successful Regional Datacenter Program Manager, your success is measured by:
Service Delivery
- Manage the portfolio of Zero Trust Network and other Data Center Operations security projects for the regional field operations organization.
- Manage Security (ZTN) Growth Budget that drive OPEX and CAPEX requirements to support the ZTN requirements, infrastructure support to enable the implementation of security processes, and resource management in your region.
- Collaborate with partners to assess long range plans, determine capacity, and resource plans for both project delivery and ongoing operational support.
- Foster an understanding of the various stakeholders, their interests and needs to ensure the teams can sustain and embrace the changes through clear communications, engagement, and appropriate governance throughout the implementation of the various operational excellence programs.
- Support a strategic vision and implementation plan for regional data center operations that will position the organization for future capacity and growth.

Program Management
- Plan and execute the end-to-end delivery of IT infrastructure projects across Microsoft’s Datacenter portfolio
- Build project timelines, estimate of level of effort, manage milestones, and course correct projects to maintain overall schedule/cost/quality.
- Orchestrate planning, communications, testing, and stakeholder management across multiple teams.
- Ensure that any pending deliverables identified during the acceptance process are closed out or accepted by operations
- Coordinate with key points of contact to drive the procurement, installation, configuration, testing, and acceptance of IT infrastructure
- Manage deployment of technology upgrades to existing systems.
- Provide leadership and direction in establishing security system roadmaps, staffing efficiencies, process improvements, and governance for DC Ops strategy that will support our current and future growth.

Ongoing Program Improvement
- Drive service delivery excellence through benchmarking across industry best practices
- Drive continuous improvement in the administration and documentation of tools.
- Follow standards and processes to ensure consistency in the delivery of projects, including effective coordination and alignment with regional stakeholders.
- Establish data analytics to evaluate the process change efficiency and effectiveness.
- Identify opportunities for improvement in existing processes and drive ideas to completion.
- Work with the Regional PMs, Security & Technology Shared Services PM, Data Center Directors and their staff, and all field operations horizonal and vertical leaders to streamline our operations to ensure flawless service delivery to our customers.

Other
- Embody our Microsoft One culture and values.

**Qualifications**:

- High School Diploma or equivalent AND 2+ years’ experience in a production, 24x7 mission-critical service environment (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).
- At least 1+ years’ experience in Program and Project management

While not required, we also look for the following Preferred Qualifications:

- Bachelor’s Degree in Business, Engineering, Information Technology, Computer Science, or equivalent work experience
- Experience in creating road maps for large projects to gain efficiencies and proven experience in delivering to road map capabilities.
- Knowledge of TCP/IP, LAN/WAN, MPLS, Routing, Switching, DWDM, and SONET Data Communications Network
- Awareness of IT Service Operations fundamentals and principles. (ITIL, MOF, OLA/SLA, C