Technical Support Manager

Singapore, West, Singapore
- Job Function- Water,Thermal,Gas- Department- Engineering Services- Job posted on- Oct 03, 2024- Employee Group- Permanent- Experience range (Years)- 15 years - 18 years**ABOUT SEMBCORP INDUSTRIES**

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition.

Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging its sector expertise and global track record.

Sembcorp has a balanced energy portfolio of 21.2GW, with 14.4GW of gross renewable energy capacity across 10 countries.

Its urban development projects span over 14,000 hectares across Asia and have generated over 377,000 employment opportunities and attracted close to US$50 billion of investment capital.

Sembcorp is listed on the main board of the Singapore Exchange. It is a constituent stock of FTSE Russell Index, MSCI Singapore Index, Straits Times Index as well as sustainability indices including FTSE4Good Index, iEdge SG ESG indices and several MSCI ESG indices.

**PURPOSE AND SCOPE**

The Technical Support Manager will lead the expert technical assistance, troubleshooting, and maintenance support for power generation and water treatment systems. This role involves collaborating with operations and maintenance to ensure the efficient and reliable operation of equipment by addressing technical issues promptly, and providing solutions to enhance system performance. Lead project execution engineering support to projects.

**KEY ROLES AND RESPONSIBILITIES**
- Technical support with domain expertise (MECHANICAL/ ELECTRICAL / CONTROLS / PROCESS) to existing Plant O&M team to resolve issues that arise in the plant requiring expertise beyond the plant level and liaising with the OEMs / Vendors for problem solving.
- Lead Root Cause Analysis teams to support investigations and reviews into plant incidents (MECHANICAL/ ELECTRICAL / CONTROLS / PROCESS) and create the solutions, contingency plans, interim containment actions and permanent resolution of the cause across the entire utility fleet including training requirements, engineering design reviews, sharing of best practices and lessons learnt. Ensure no repeat of incidents with same root cause.
- Lead the Single Point failure reviews to identify potential issues using techniques like FMEA to improve the reliability of the utilities, as well as periodic plant technical audits to identify potential issues and ensure that these are addressed like trips reduction, Alarm management, performance improvement, etc.
- Lead technical discussions and support to maintenance teams, operators, and other stakeholders in optimizing asset performance.
- Lead the Asset Life Management Planning process to evaluate residual life of the assets taking into account obsolescence matters, conversions, modifications & upgrades required to benchmark the asset to world standards. Work with different OEM’s to identify the performance improvement projects for the assets.
- Work closely with operations, maintenance, engineering, and procurement teams for improvement projects scoping alignment and execution coordination.
- Ensure all improvement project activities are documented accurately and comply with safety and regulatory standards.
- Lead project execution engineering support to all Projects, including review of drawings, clarifications, customer meetings, troubleshooting. Maintain technical documentation, including manuals, procedures, and reports.
- Provide training and technical support to operations and maintenance staff on best practices and lessons learned.

**MAJOR CHALLENGES TO OVERCOME**
- Change Management: Overcoming resistance to change and driving a culture of proactive asset management.
- Improvement projects require working with OEMs or their vendors to develop newer technology products that might involve significant cost and outside support to achieve the objectives.
- Resource Allocation: Balancing maintenance resources and budgets to optimize while considering competing priorities.
- Technical Complexity: Managing the complexity of diverse assets and their unique failure modes, requiring deep technical knowledge and expertise

**QUALIFICATIONS & EXPERIENCE**
- Bachelor's degree in Engineering or a related field (Mechanical, Electrical, Industrial, etc.).
- Proven experience min 15 to 18 years in operations and maintenance within the power generation industry
- Knowledge of root cause analysis methodology, using fishbone or other tools.
- Familiarity with relevant industry standards and best practices.

**SKILLS/COMPETENCIES & PREFERRED CHARACTERISTICS**
- Strong analytical and problem-solving skills to assess complex systems, identify failure patterns, and implement effective solutions.
- Proficiency in data analysis and statistical techniques to interpret data for root cause analysis.
- Solid understanding of maintenance strategies and