Enterprise Technical Support

2 weeks ago

West Region, Singapore M1 Limited Full time $60,000 - $120,000 per year

Job Responsibilities

  • Network Configuration and Management: Configuring and managing network devices such as routers, switches, firewalls, load balancers, and VPNs.
  • Advanced Troubleshooting: Diagnosing and resolving complex network issues, including performance bottlenecks and connectivity problems.
  • Network Maintenance: Performing regular maintenance tasks, including applying patches, updates, and security configurations to ensure network reliability and security.
  • Performance Monitoring: Monitoring network performance to ensure system availability and reliability, using advanced monitoring tools.
  • Documentation: Keeping detailed records of network configurations, changes, and support activities.
  • User Support: Providing support to end-users and other IT teams for network-related issues.
  • Operational Hours: Provide 7 days shift hours technical assistance
  • Escalation: Attend to escalation from Level 1.5,
  • Provide after-hours technical assistance to Data Centre (eg. handle customer visits, reboot server, DDOS issues, etc)
  • Perform after office hour schedule standby

Job Requirements :

  • Degree/Diploma or equivalent with NOC experience
  • Minimum 2years experience in a support/service environment with a keen interest in Internet Technology
  • Preferably with CCNA certification or other network certifications
  • Customer oriented, motivated and driven to explore new ways of doing things
  • Team worker with good interpersonal, communication and writing skills
  • Able to work within constraints and meet service levels
  • Willing to accept new challenges and responsibilities
  • Highly motivated with initiative
  • Willing to work on rotating shift, inclusive of weekends and public holidays
  • Customer focused attitude with ability to explain technical information to non-technical people with compassion
  • Outstanding communication skills in English, both written and verbal

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