Head of Markets

**Description**

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Markets business is one of the largest of its kind in the world. It combines sophisticated 24- hour global coverage with a detailed knowledge of local markets. Our services are offered both online and offline in more than 60 countries and territories worldwide. We specialise in foreign exchange, credits and rates, structured derivatives, equities and debt, equity and equity-linked capital markets.

We are currently seeking a high calibre professional to join our team as **Head of Markets and Securities Services Operations Singapore.**

**Purpose of the Job**

The role is required to provide senior management oversight for operation activities supporting Markets and Securities Services business in the market. The role is the senior officer responsible from an operations perspective to local stakeholders, to deliver consistent high quality service, simplify and create synergy across operations and provide strong local decision making and ensure timely escalation. The key outcome being to provide a scalable and sustainable operation to the local market.

**Principal Accountabilities**
- Support strategic development of MSS businesses
- Client Servicing, Management & Retention
- Ensures error-free and efficient operations across all products and clients
- Adopts best practices across MSS products and client segments from other markets
- Monitor new products in the market and ensures that the operations can support changes/ new products in the market
- Support new product and client implementation
- Manages operational risk, including its identification, assessment, mitigation and control, loss identification and reporting
- Creates environment for effective team work and maintaining high team morale / job satisfaction
- Provide overview on Operation service and performance
- Ensure implementation of local, regional or global Operation strategic changes

**Major Challenges**
- **Decision Making**:The role requires clear decision-making skills from the job-holder on a regular basis on issues ranging from cost, client service, technology, processes, risk management / compliance and people.
- **Evolving environment**:The operating environment is constantly changing in respect to products, clients, processes, regulations, competitors etc. The job-holder is required to ensure that the teams adapt quickly to the dynamic environment and delivers consistent service.
- **Risk Management/Internal Controls**: The products traded and services offered by MSS business are complex in nature with regulatory risk exposure. This requires the job-holder to have a complete understanding of the products and services, plus a front to back understanding on risk exposure and the respective control requirement.
- **Operational Efficiency/Productivity**:This MSS business typically operates in a competitive environment with other market players offering similar products and services. This requires the job holder to constantly evaluate and re-design processes to improve efficiency and productivity.
- **Synergies **- Create measurable synergies between Markets Operations and Securities Services Operations for a more efficient and client centric model.
- **People Management**:The job-holder will be managing a large operation workforce with diverse background and is expected to ensure adequate engagement across teams and promote a speak up culture.

**Context of the Job**
- The job holder is expecting to have direct management for operation teams in the local market and if applicable, to provide influence and guidance to staff member in the global service centre located offshore supporting the respective market.
- The business environment is evolving with on-going developments in products, client service, processes, regulations, market practice, etc. This requires the job-holder to manage constant changes in term of operations service, systems, processes and people.
- The job holder will be responsible to act with courageous integrity and adhere to HSBC values and business principles

**Qualifications**

**Education and Relevant Experience**
- University degree (BA) or (BS)
- Significant experience in the finance industry, ideally in operations supporting investment banking or securities services business.
- Strong product knowledge and understanding on clients’ requirement and industry practices
- Strong leader who exhibits robust judgment, decision making and is resilient to change
- Strong Communication Skills; ability to articulate complex issues concisely and in clear language
- Ability to identify, manage and mitigate risk effectively; strong awareness on conduct-risk and