Director, Sales Performance

Job ID: 36290

Location: Singapore, SG

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 6 Aug 2025

**JOB SUMMARY**
- The Director, Sales Performance is a responsible for developing, implementing, and overseeing data led sales programs across all Affluent Banking segments. This role is pivotal in driving the collection, usability, and awareness of frontline metrics, in addition to the statistical analysis of data to ensure 3000+ frontline sales FTE are deployed efficiently. This role is key in the “pivot to wealth” journey and will be a core part of the Group Affluent team.**RESPONSIBILITIES**

**Sales Metrics and Analysis**:

- Scope sales related data sources, understand data structures and explore opportunities for standardisation, simplification, and augmentation.
- Establish standardised key performance indicators (KPIs) to measure the effectiveness of sales initiatives across markets.
- Develop a standardised minimum set of sales performance metrics to identify areas for improvement and ensure targets are met or exceeded, leveraging best practices across the markets.
- Analyse sales data and feedback to continuously improve sales programs and strategies.
- Ownership of developing and executing monthly / quarterly sales reports in addition to associated analysis / commentary.
- Accountable for the design and implementation of data quality controls.

**Strategic Planning, Projects, and Execution**:

- Collaborate with leadership to identify key priorities and initiatives that will drive sales performance, productivity, and growth.
- Own & execute strategic sales related projects as required.

**Collaboration and Communication**:

- Engage with markets to identify appropriate data sources, build compelling analysis and share best practice across markets.
- Cross-functional collaboration with marketing, product management, human resources, and other departments to ensure alignment and support for sales reporting and initiatives.
- Collaborate with external partners to explore best practice data analysis techniques and tools. Strong understanding of data analytics industry trends and new technologies.

**Leadership**:

- Communicate sales metrics / analysis at all levels of the organization in a professional, simple, and compelling manner.
- Influence key stakeholders using compelling data analysis and action-oriented commentary.

**GOVERNANCE**
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.**REGULATORY & BUSINESS CONDUCT**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**KEY STAKEHOLDERS**
- Country WRB Segments
- Group Finance
- Group Affluent Segments
- Group Wealth Solutions
- Data & Analytics
- Research & Insights
- Digital Sales & Marketing
- Marketing
- Business Risk Management team (BRM; for GPO role)
- Compliance

**Qualifications**
- Education: Bachelor’s Degree (Statistics or Data related field)
- Experience: 10 years proven experience in a senior data / analytics role, preferably in a global or multi-national financial services organization.

**SKILLS AND COMPETENCIES**
- Proven experience in a senior data / analytics role, preferably in a global or multi-national financial services organization.
- Strong understanding of how data can drive business objectives and outcomes.
- Understanding of sales processes, methodologies, and best practices an advantage.
- Excellent leadership, communication, and interpersonal skills. Ability to communicate difficult concepts in a concise and simple manner.
- Ability to think strategically and execute tactically, including the delivery of multi-market projects.
- Excellent understanding in data analytics tools and quantitative analysis methods.
- Strong analytical skills to assess performance metrics and drive continuous improvement. Strong quantitative ability and demonstrated experience in delivering accurate and timely analysis based on large and disparate data sets.
- Excellent collaboration skills to work effectively with cross-functional teams and stakeholders.

**Role Specific Technical Competencies**
- Business Orientation
- Business Analytics
- Competitive Environment
- Key Performance Indicators
- Planning - Tactical, Strategic
- Market Knowledge

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, com