Application Support Analyst

5 days ago

Singapore Experis Full time

Location: Changi Business Park
- Industry: Banking environment

**Responsibilities**:

- Responsible for production system integrity and production system readiness of systems under the Digital Platform System team.
- Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems.
- Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request.?
- Propose improvement for systems based on identified process gaps.
- Standardize processes through developing implementation, integration, and documentation in accordance to set standards
- Identify and propose suitable processes for automation and implementation.?
- Highlight and escalates risk issues to relevant parties in a timely manner.
- Participate in system restoration for Disaster Recovery exercises.
- Coordinate regular meetings for issues resolution with developers.
- Perform other duties as and when assigned

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**Requirements**:

- Diploma / Degree in Computer Science or Information Technology
- Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution.
- Hands on experience in supporting Automation and Workflow systems.?
- Working experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure, and service desk) and business users.
- Functional knowledge of Digitalization systems (such as Customer on boarding, Funding Charges, Data Management)
- Good understanding and competency in scripting (such as DOS, UNIX, or VBA)
- Demonstrates sound judgment in reviewing problems and making recommendations / decisions

Jeffrey Koh Kok Ann

Registration No.: R1770345

EA License No.: 02C3423

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