Service Delivery Manager

11 hours ago


Singapore DeClout Pte Ltd Full time

**About us**
EXEO Global Pte Ltd is the regional headquarters of Tokyo Stock Exchange listed EXEO Group, Inc in Japan, facilitating the operational and strategic management of overseas subsidiaries for the Group outside of Japan.

Our primary business is in Managed IT services and the company currently has subsidiaries in the space of M&E engineering services, ICT infrastructure and supply chain technologies that have operations globally. EXEO Global also continually invests in new businesses and technologies that complement the offerings of the Group’s companies.

**The role**
To manage the service delivery in Singapore and assigned accounts by delivering quality services through a direct or outsourcing model. Be part of the operations team and work closely with peers. He/she will implement the necessary policies and best practices to achieve the defined objectives in line with the company’s mission and values.

**Key accountabilities**
- Manage the service delivery process to meet SLA-driven delivery standards
- Collaborate with external and internal stakeholders to optimize outcomes
- Support sales and provide quality service delivery to obtain customer satisfaction
- Manage complex customers and instill confidence in them on our ability to deliver
- Manage outsourcing partners to ensure that they adhere to our delivery standards
- Be a focal escalation point service delivery related matter, 24x7
- Be a team player with the other department to actively develop, manage and improve service delivery standards
- Participate in internal and external service review meetings on service delivery performance, service improvements, quality, and processes
- Manage, monitor periodic Preventive Maintenance and responsible for compiling and filing all the PM documents.
- Compile and prepare reports as required on the Service delivery and SLA
- Any other ad-hoc tasks/projects from the manager

**Skills & experience**
- Minimum Diploma/Degree holder in IT related or engineering discipline.
- Experience in hardware maintenance support and delivery.
- Good knowledge of Infrastructure/Networking/Servers/OS
- A service-oriented mindset
- Excellent communication and presentation skills
- Experience in high severity case escalation and management
- Self-motivated and delivery focused
- Must be able to prioritize and effective in proactive action
- Honest and able to manage sensitive or confidential information
- Able to demonstrate a high degree of flexibility including out of hours
- Ability to work under pressure and to deadlines
- Able to multitask
- Responsible, self-motivated and enthusiastic
- Good interpersonal and teamwork skills

Job Reference: DC0100825



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