Service Delivery Manager
2 weeks ago
Key Responsibilities Service Delivery & Operations Manage day-to-day IT service delivery in line with agreed SLAs, OLAs, and KPIs. Manage and implement service delivery project management, coordinating internal resources and external resources, fixing reliability issues, and managing conflicts. Oversee incident, problem, and change management processes based on ITIL best practices. Drive root cause analysis (RCA) and implement corrective actions to prevent recurrence. Ensure smooth transition of new projects and solutions into steady-state operations. Point of Contact for quality of service and service performance provisioned to the customer and ensuring customer’s request and demand for growth are factored into capacity plans for associated systems (as applicable). Maintains periodic operations (i.e. Daily Service Review (DSR), weekly, monthly) and service (i.e. monthly, quarterly) performance review with Operations and Service Delivery Teams (i.e. Engineering, CST and Call-center) respectively, and to resolve conflicts and issues. Owns the overall Service Management provisioned to the customer (including Master Service Agreement, Contract Management, Vendor Management, and Reporting cadence) Provides input to and pre-defines the items within the boundaries of existing vendor contract frameworks Verifies that the contractually agreed performance with the vendor is delivered, and defines the improvement measures if required Conducts regular reviews with vendors for renewals of contracts, to assess if those contracts are still relevant and to terminate contracts that are no longer needed Works closely with the Sales to deepen customer relationships with a high level of customer satisfaction and identify new opportunities Collaborates with all Technical Support Teams or vendors/partners to support and deliver daily operations / for project delivery Client Relationship Management Serve as the primary point of contact for clients on service delivery matters. Build and maintain trusted relationships with CXOs, IT heads, and stakeholders. Conduct regular service review meetings (monthly/quarterly) to track performance and improvements. Identify opportunities for service enhancements, upselling, and cross-selling and co-ordinate with sales team to successfully close these opportunities. Governance, Compliance & Risk Ensure service delivery complies with ISO, ITIL, PDPA, CSA Cyber Trustmark, and other regulatory requirements. Improves governance (i.e. policies, standards, guidelines) on successful delivery outcomes (e.g. industry compliances, service delivery frameworks, or playbooks) with the relevant internal domain expert team(s). Maintain service governance frameworks and ensure audit readiness. Improves governance (i.e. policies, standards, guidelines) on successful delivery outcomes (e.g. industry compliances, service delivery frameworks, or playbooks) Proactively identify, assess, and mitigate operational and service risks. Team Leadership & Vendor Management Lead, coach, and mentor service delivery teams (support engineers, project managers, service desk). Allocate and manage resources to meet client and business requirements. Monitor and manage vendor and third-party service provider performance. Foster a culture of collaboration, accountability, and continuous improvement. Financial & Commercial Management Manage service delivery budgets and ensure profitability of contracts. Track and optimize costs for licenses, cloud subscriptions, and managed services. Support sales and
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Delivery Manager
3 days ago
Singapore HUNTER DELIVERY PTE. LTD. Full time**Key Responsibilities** - Manage end-to-end delivery of projects, ensuring timely and highquality outcomes - Serve as the primary liaison between internal teams and clients - Track project progress, resolve issues, and mitigate risks - Collaborate with stakeholders to define project scope, goals, and deliverables - Lead and motivate cross-functional...
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delivery manager
2 days ago
Singapore HUNTER DELIVERY PTE. LTD. Full time $80,000 - $120,000 per yearKey ResponsibilitiesManage end-to-end delivery of projects, ensuring timely and highquality outcomesServe as the primary liaison between internal teams and clientsTrack project progress, resolve issues, and mitigate risksCollaborate with stakeholders to define project scope, goals, anddeliverablesLead and motivate cross-functional teams to deliver on...
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Manager/senior Manager, Service Delivery
1 week ago
Singapore NCS National Council of Social Service Full time**[What the role is]** Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s). **[What you will be working on]** **Be part of a team that**seeks**to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.** **1....
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Customer Service
5 days ago
Singapore L D S DELIVERY SERVICE Full time1 year exp **Roles & Responsibilities** **1) Customer Service** - Liaise with customers and the operation team. - communicate and arrange the jobs orders. - Upkeep and perform system regularly. **2) Administration** - computer literate. - Prepare debtors listing and send reminders for late payment. - Perform ad-hoc duties assigned by Supervisor. -...
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Delivery Driver
5 days ago
Singapore ALI DELIVERY SERVICES PTE. LTD. Full time**Delivery Driver Job Description Template** We are looking for a reliable delivery driver who is concerned with customer satisfaction and transporting items in a safe, timely manner. The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team in order...
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Area Manager
6 days ago
Singapore Delivery Hero Full timeAbout the opportunity **About the job**: This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. **Must be available to work weekends and at different locations in Singapore. Hours may...
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Service Delivery Manager
6 days ago
Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full timeService Delivery incorporates the end to end deliverables of the Service Contract delivered by Singtel Group (or it’s sub entities). This includes service governance, client engagement with Customers, and managing external and internal stakeholders’ expectations and deliverables outcome. The service delivery will also cover the growth of the account and...
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Service Delivery Manager
2 weeks ago
Singapore DeClout Pte Ltd Full time**About us** **The role** To manage the service delivery in Singapore and assigned accounts by delivering quality services through a direct or outsourcing model. Be part of the operations team and work closely with peers. He/she will implement the necessary policies and best practices to achieve the defined objectives in line with the company’s mission and...
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Service Delivery Manager
1 week ago
Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full time**Service Delivery Manager As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user...
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Service Delivery Manager
1 week ago
Singapore PROJECT SEARCH PTE. LTD. Full timeJob Title: Service Delivery Manager – Mobile Broadband Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time Job Summary: The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers. This role...
