Service Delivery Manager
16 hours ago
Job Title: Service Delivery Manager – Mobile Broadband Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time Job Summary: The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers. This role oversees service performance, manages customer relationships, and drives operational excellence across mobile broadband provisioning, activation, and support. The SDM ensures that service levels are consistently met and that customer satisfaction remains high. Key Responsibilities: Service Management & Delivery Manage end-to-end delivery of mobile broadband services including LTE/5G provisioning, SIM activation, and data plan deployment. Monitor network performance and service quality metrics to ensure compliance with SLAs and KPIs. Coordinate with network engineering and IT teams to resolve service issues and optimize delivery processes. Customer Relationship Management Act as the primary point of contact for mobile broadband service delivery for key accounts and partners. Conduct regular service reviews and performance reporting with clients. Handle escalations and ensure timely resolution of service-related issues, outages, or degradation. Process Improvement & Optimization Identify and implement improvements in mobile broadband provisioning, activation, and support workflows. Collaborate with product, engineering, and customer support teams to enhance service reliability and speed. Lead initiatives to reduce activation time, improve first-time-right metrics, and enhance customer onboarding experience. Team Leadership & Coordination Coordinate with internal teams including provisioning, technical support, and field operations to ensure smooth service delivery. Provide guidance and support to junior service delivery staff and project teams. Ensure adequate resource planning for mobile broadband rollouts and upgrades. Reporting & Documentation Prepare and present service performance dashboards and reports to internal stakeholders and clients. Maintain accurate documentation of service delivery processes, customer interactions, and improvement initiatives. Qualifications: Bachelor’s degree in Telecommunications, IT, Engineering, or related field. Minimum 5 years of experience in service delivery or operations within mobile broadband or wireless services. Strong understanding of mobile broadband technologies (e.g., LTE, 5G, SIM provisioning, data plans). Familiarity with service management frameworks such as ITIL. Excellent communication, stakeholder management, and problem-solving skills. Preferred Skills: ITIL certification or equivalent. Experience with OSS/BSS systems, CRM platforms, and service management tools. Knowledge of mobile network infrastructure and customer support systems. Ability to manage multiple priorities in a fast-paced telecom environment. #J-18808-Ljbffr
-
Assistant Director, Service Delivery
1 week ago
Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently.[What you will be working on]Support Director and Deputy Director to achieve better outcomes for persons who use social services so...
-
Manager/senior Manager, Service Delivery
2 days ago
Singapore NCS National Council of Social Service Full time**[What the role is]** Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s). **[What you will be working on]** **Be part of a team that**seeks**to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.** **1....
-
Manager / Senior Manager, CRM Lifecycle
2 weeks ago
Singapore Delivery Hero Full timeAbout the opportunity **Responsibilities**: - Own and implement end-to-end customer lifecycle marketing strategies, from ideation, project planning and execution, to performance management and optimization. - Design and build automated CRM campaign journeys to acquire, groom and retain customers across various direct marketing channels. - Analyze campaign...
-
Service Delivery Manager
1 week ago
Singapore STAR CAREER CONSULTING PTE. LTD. Full time**Service Delivery Manager **Job Description & Requirements** Our esteem client is looking for a Service Delivery Manager The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary **Responsibilities**: - **Good in Managing service delivery budgets,...
-
Service Delivery Manager
4 days ago
Singapore DeClout Pte Ltd Full time**About us** **The role** To manage the service delivery in Singapore and assigned accounts by delivering quality services through a direct or outsourcing model. Be part of the operations team and work closely with peers. He/she will implement the necessary policies and best practices to achieve the defined objectives in line with the company’s mission and...
-
Service Delivery Manager
1 week ago
Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full timeA Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients. They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A service delivery manager plays a vital role in boosting the user experience...
-
Service Delivery Manager
2 days ago
Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full time**Service Delivery Manager As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user...
-
Service Delivery Manager
4 days ago
Singapore DATA CONNECT TECHNOLOGIES PTE. LTD. Full timeKey Responsibilities Service Delivery & Operations Manage day-to-day IT service delivery in line with agreed SLAs, OLAs, and KPIs. Manage and implement service delivery project management, coordinating internal resources and external resources, fixing reliability issues, and managing conflicts. Oversee incident, problem, and change management processes based...
-
Service Delivery Manager
4 days ago
Singapore PROJECT SEARCH PTE. LTD. Full time**Job Title: Service Delivery Manager - Mobile Broadband**: Department: Mobile Network Operations / Customer Experience Location: Singapore Employment Type: Full-Time **Job Summary**: The Service Delivery Manager - Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers....
-
Service Delivery Manager
6 hours ago
Singapore DeClout Pte Ltd Full time**About us** EXEO Global Pte Ltd is the regional headquarters of Tokyo Stock Exchange listed EXEO Group, Inc in Japan, facilitating the operational and strategic management of overseas subsidiaries for the Group outside of Japan. Our primary business is in Managed IT services and the company currently has subsidiaries in the space of M&E engineering...