Customer Service Officer

14 hours ago

Singapore Aesthetic Clinic [Raffles Place] Full time

We are looking for Customer Service Officer (Digital Support) to join our growing team.

Responsibilities:

- Digital registration of new patients
- Digital administration of patient questionnaire required
- Provide a consistent, appropriate and professional voice for the company through digital support channels in a timely manner
- Communicate politely and timely with customers on their enquiries, requests and/or complaints via the digital support channels and convert each engagement into a positive customer experience.
- Address all applicable engagements at first point of contact to avoid repetitive returned enquiries from both traditional and digital channels.
- Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing overhead/costs through corrective actions
- Support in other administration duties assigned by the manager

Skills required:

- Min. GCE 'N' or ‘O’ Level / Diploma
- Customer service background in aesthetics clinic, beauty and hospitality will be an advantage
- Past work experience in Aesthetic/ Beauty/ Wellness/ Retail industry will be an advantage
- Able to write well in professional English to answer enquiries from leads through various platforms
- Team player
- Result oriented
- Excellent customer service skills
- Able to use Microsoft word and excel
- Comfortable in handling IT systems and devices (i.e. Laptop, printer, mobile) - you will need to use them daily

Salary : $2600 - $3500 ( basic salary + incentives)

**Job Types**: Full-time, Permanent

**Salary**: $2,600.00 - $3,600.00 per month

Schedule:

- Flexible hours

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)
- aesthetic clinic: 1 year (preferred)
- beauty: 1 year (preferred)

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