Assistant Manager, Helpdesk

5 days ago


Singapore LMA Full time

**Assistant Manager, Helpdesk**

**Jobs Scope**:

- Lead the team of helpdesk engineers and provide support.
- Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
- Resolves issues related to desktop computing, software, and hardware.
- Support all end-user BAU activities such as software upgrades, installation / Uninstallation of approved software.
- Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity related issues.
- Printer support and installation, basic network connectivity troubleshooting, Zoom Telephony.
- Responsible for incident tickets and service requests are constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary.
- Incident management for P1 to P4 tickets. Managing users communication and broadcast.
- Produce operational documentations and evidence for internal and external audits.
- Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services.
- Continually track hardware and software licensing inventory and consumption.

**Experience**
- Minimum 7 years’ experience in IT environment
- Excellent knowledge in ServiceNow is essential.
- Excellent knowledge in troubleshooting on Windows, Mac, operating system.
- Basic network infrastructure skills
- Ability to work proactively with direct manager, business users and stakeholders.
- Ability to stay calm under pressure and very well organized in advancing tasks assigned.
- Ability to communicate and supervise 3rd party vendor effectively.
- Knowledge in ServiceNow, JIRA, Confluence
- Strong skills in Microsoft Excel and Macros is recommended.

**Education**
- At minimum, bachelor’s degree in IT/Computer Engineering or similar
- Proven track record in leading small team of technicians
- Experience in technology refresh projects
- Ability to create and document processes.
- Immediate availability is preferred.

Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto
- ABOUT COMPANY
- LMA Recruitment Singapore
- Singapore
34 Employees HR & Recruitment

Since 1999, LMA Recruitment has been providing leading businesses across the APAC, UK, Europe and ANZ with award winning recruitment services. Our con...


  • Helpdesk Manager

    1 week ago


    Singapore ASIAN DOLLS Full time

    **Job Overview**:As an ICT Helpdesk Setup Manager, you will be responsible for establishing and managing an efficient and effective ICT helpdesk system to support internal users with technical issues and inquiries. You will oversee the setup, configuration, and optimization of helpdesk tools, processes, and resources to ensure timely resolution of IT-related...

  • IT Helpdesk

    3 days ago


    Singapore ScienTec Consulting Full time

    **IT Helpdesk** - Working Location: Pasir Panjang - Working Hours: Mon-Fri - Remuneration Package: Up to $2800 (basic) **Responsibilities**: - Provide Level 1 troubleshooting and support to DGP users. - Track and manage closure for all feedbacks/queries and ensure proper closure. - Assist in data cleansing, upload and verifications in based on...

  • Helpdesk Engineer

    2 weeks ago


    Singapore EPERGNE SOLUTIONS PTE. LTD. Full time $60,000 - $80,000 per year

    Epergene Solutions is seeking a Helpdesk Engineer to provide end-user support. This position requires proficiency in Mandarin for effective communication with users and will also require the successful candidate to have security clearance.ResponsibilitiesDeliver Level 1 (and potentially Level 2) IT helpdesk support covering desktops, laptops, network...


  • Singapore CommonTown Pte Ltd Full time

    Responsibilities: Respond promptly to customer enquiries via email, phone, or ticketing system. Provide first-level technical or product support to users, escalating issues when necessary. Log and track all customer interactions in the helpdesk/ticketing system. Follow up to ensure customer issues are resolved satisfactorily and within service-level...

  • IT Helpdesk Support

    2 days ago


    Singapore People Profilers Pte Ltd Full time

    Job Details Location: Town, MNC Work week: 5 days, 9am to 6pm Salary: up to $4,000Global role, OT required: will be compensated by OT pay or time off in lieu Overview As part of the Technical Helpdesk Team, you will provide in-house Helpdesk and Technical support to end users. You will also be involved in the installation, cabling and set-up of workstations,...

  • IT Helpdesk Manager

    2 weeks ago


    Singapore HUANG HE CONSULTANCY PTE. LTD. Full time

    **Job description**: **IT Helpdesk Manager We are looking for an experienced IT help desk manager to oversee our IT Helpdesk team providing 1st level exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical...

  • IT Helpdesk Support

    3 days ago


    Singapore PEOPLE PROFILERS PTE. LTD. Full time

    Location: Town, MNC • 5 days work week, 9am to 6pm • Salary: up to $4,000 • Global role, will be required some OT (will be compensated by OT pay or time off in lieu) As part of the Technical Helpdesk Team, you will provide in-house Helpdesk and Technical support to end users. You will also be involved in the installation, cabling and set-up of...

  • IT helpdesk

    2 days ago


    Singapore NOKO GLOBAL Full time $36,000 - $60,000 per year

    Headline: IT Helpdesk Support - Join Our Tech-Savvy TeamBody:Are you passionate about technology and helping people solve problems? Do you have a knack for troubleshooting and a friendly, patient demeanor? If so, [Company Name] is looking for an enthusiastic IT Helpdesk Support Technician to join our teamIn this entry-level role, you'll be the first point of...


  • Singapore Newspaper WordPress Full time

    IT Helpdesk Support Jobs in Singapore – Join the Tech Team at Singtel IT Helpdesk Support Jobs in Singapore. Singapore is one of Asia's leading technology hubs, and companies across the country require skilled IT support to keep their systems running smoothly. Among the top employers in the tech sector is Singtel, Singapore’s largest telecommunications...


  • Singapore Newspaper WordPress Full time

    IT Helpdesk Support Jobs in Singapore – Join the Tech Team at Singtel IT Helpdesk Support Jobs in Singapore. Singapore is one of Asia's leading technology hubs, and companies across the country require skilled IT support to keep their systems running smoothly. Among the top employers in the tech sector is Singtel, Singapore's largest telecommunications...