Subscription Renewal Rep

Subscription Renewal Rep
Role Description

Job Title: Subscription Renewal (MR) Representative - China and Asia

Role: Geo Level / Area assigned

Career Path: Sales

POSITION DETAILS

**JOB SUMMARY**

**Renewals**:
Coverage of SUSE software subscription renewals for China and other Asian countries.

Build relationships and negotiate with existing customers, being the 'go to' account manager for customers and partners.

Prepare quotes, review due dates and administer full recovery of existing subscription contracts.

Work to bring in subscription renewal revenue personally with direct contact to our customers, but also leverage the field sales team and our partners to help bring in timely renewal revenue.

Conducting sales interactions with such accounts via telephone or over the Web to close identified renewals business. This will involve strong negotiation of pricing and spotting opportunities to up-sell.

You will require good sales experience and be able to follow a sales process, overcome objections and find solutions to those objections thus maximising the revenue stream to SUSE.

Having a complete understanding of the status and acquisition of all possible customer renewals from the assigned list of accounts.

Work closely with the product team to give feedback on ways to improve retention.

Working also with the field sales team, other subscription renewal reps in your regions and our partners whose quota's may overlap with yours, to bring in timely renewal revenue.

**RESPONSIBILITIES and PERFORMANCE EXPECTATIONS**

100% attainment of quota.

Attainment of Key Performance Indicators and Success Metrics

Understand with and comply with all required SUSE programs, processes and systems.

**ORGANIZATIONAL RELATIONSHIPS**

You will work closely with the field sales team who are based in country.

You will report to the Renewal Sales Manager.

**REPORTING RELATIONSHIPS**

The Subscription Renewal Rep reports to the Renewal Sales Manager.

**OTHER**

Limited travel required.

**COMPETENCIES AND PERSONAL CONTEXT**

Good sales ability and training

Business Acumen.

Ability to deal with complex issues.

Ability to deal with administration work while prioritising your revenue attainment.

Experience in a large IT multinational is desired.

Software sales/renewals experience an advantage.

An ability to deal with and effect change on an ongoing basis.

**PERSONAL CONTEXT**

Experience within the IT sector and multilingual environment; fluency in Chinese (Mandarin) is required.

Customer focused; People orientated and delivers exceptional customer service;

Sales oriented; Strong communication, negotiation and selling skills; solution selling; Ability to consult with customers on solutions. Strongly motivated by success and target driven.

Team oriented; Ability to work well with both internal/external (partner) teams; good communication; Articulates professionally in both verbal and written communication.

Self motivated; Works well on own initiative.

Experience within call centres also desired.

**Our Offer**:
A challenging, varied and exciting job within a global operating company.

An international corporate culture, which is shaped by innovation, performance-orientation, openness and teamwork.

An attractive salary & commission and benefits package.

An appealing and extensive career development program, which offers varied potential for development.

Flat hierarchies and strong project teams combined with an international network.

Good promotional prospects within a large and varied organisation.

**Job**:
Sales**SUSE** is a global leader in innovative, reliable and enterprise-grade open source solutions, relied upon by more than 60% of the Fortune 500 to power their mission-critical workloads. We specialize in Enterprise Linux, Kubernetes Management, and Edge solutions, and collaborate with partners and communities to empower our customers to innovate everywhere -- from the data center, to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, giving customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. The company is headquartered in Nuremberg, Germany, and employs nearly 2000 people globally. SUSE is listed in the Prime Standard of the Frankfurt Stock Exchange.