Temporary Associate Business Support

Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods.
- We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics.
- We are the leader in science-based technology which elevates the standard of care for consumers.
- We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics.
- We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries.
- We put our people first and believe personal development drives business development.
- We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods.

At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together.

As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health.

Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful.

ROLE PURPOSE

The Associate, Business Support, provides coordination and management of critical day to day commercial activities to the commercial/leadership teams for SEA, HK and TW, such as (not limited to):

- End to end orders management for the assigned countries (i.e. Order submission to fulfillment)
- Management and reconciliation of account related matter with Finance.
- Preparation and maintenance of business enabling reports and database (e.g. Sales reports, Demand Plan, Pricing and etc.)
- He/She will also provide administrative and clerical support tasks within area or lines of business supported.

Strategic Role Responsibilities
- Coordination and preparation of weekly/monthly sales forecast and reports from SEA, HK & TW markets.
- Ensure business planning processes/databases is updated with latest information, such as demand plan/S&OP and pricing matrices.
- Support seamless day to day distributors’ operations by following through daily sales orders and report backlog status.
- Ensure and maintain central database for distributors’ contracts with updated pricing and other information.
- Raise PO, submit invoices, and other business requests for business approval.
- Liaise and follow up on the required actions from sales administration, credit/ accounting, service administration and technical support team
- Report back to commercial leads on the status of order fulfillment, shipment, AR collection and outstanding issues.
- Highlight to commercial leads recurrent issues relating sales order, order fulfillment, shipment and credit hold/ AR collection, and manage resolution and reconciliation.
- Support preparation of reports to government agencies (e.g. EDB)
- Administering Corp Pass related matters.
- Coordinate Leadership Team meetings and assist with staff meetings and events as needed.
- Manage travel schedules and coordinate travel logistics (e.g., book flights, hotels, amenities, appointments, meetings, etc.).
- Other duties and responsibilities as directed by direct manager.

Operational Role Responsibilities
- Process daily purchase orders (POs) and invoices, updating of database and preparing team reports.
- Address customer queries with regards to invoices or billing matters.
- Prepare daily, weekly and monthly sales reports.
- Provide administration and coordination assistance to commercial team, e.g. Data management and preparation of reports.
- Create and ensure current product master list and sales reports from SAP.
- Coordinate with International/Sales Admin, Finance, Regulatory and Shipping Teams on orders fulfilment and delivery arrangements.
- Support the development of office set up as needed.
- Provide administrative and clerical support tasks within area or lines of business supported.
- Review claims reports, and submit for approvals.
- Schedule and coordinate meetings for team members with associates and clients, including