Assistant Manager, Technology

3 days ago

Changi, Singapore SATS Full time

**About us** About SATS - Feed and Connect Communities**

SATS is a global leader in gateway services and Asia's pre-eminent provider of food solutions. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, food service chains, retailers, and institutions. With heartfelt service and advanced technology, we connect people, businesses, and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

**Key Responsibilities** About the Role**

This position will be leading the Digital and Automation practice along with Business Analyst and RPA developers for delivering end-to-end solutions using Robotic Process Automation (RPA) tool (such as UiPath), SharePoint and Microsoft Power platform to digitize and/or digitalize business operations.

**Key Responsibilities**
- Work closely with Technology Business Partner and Business Units, Functional teams to understand existing operation processes and challenges to assess areas for automation as improvement opportunity
- Gather and review requirements and To-Be process mapping and solution design.
- Conduct initial cost assessment to develop budget plan and track spending as part of cost management
- Lead the end-to end project delivery with the support of functions teams like BA and developers, supporting vendors to ensure end-to-end project delivery on time, within budget and with quality
- Function as RPA/Automation Office to review and prioritise requests, manage, track, monitor and report progress to key stakeholders
- Collaborate closely with 3rd party vendors for support and close monitoring on vendor performance in meeting service level agreements
- Manage licenses and administer the UiPath Orchestrator and robots across different Business Units
- Identify best practices and continuous improvement for automation implementations
- Develop strategy and charter roadmap on RPA adoption and development in SATS
- Contribute to promoting awareness and adoption RPA practice across SATS entities
- Conduct procurement exercise (ie. RFP/RFQ, proposal evaluation, award) and management approvals with support from SATS Procurement
- Ensure conformance to SATS governance and processes

**Key Requirements** Key Requirements**
- Bachelor’s Degree in information technology, Computer Science, or equivalent Information Technology disciplines
- At least 4 years of Business and / or Systems Analyst or IT Project Management experiences
- Proven experience in analyzing business requirement and process mapping
- Proven record of RPA implementation
- Experience in engaging and managing project, vendors and stakeholders
- Have experience in leading team of developers and business analysts
- At least 2-3 years of hands-on working experience in RPA or Microsoft Power platform project development and programming training
- Knowledge or experience in the aviation industry would be advantageous
- Possess analytical, systems analysis and solutioning skills
- Proficiency in RPA tools such as UiPath, Microsoft Power Automate
- Good communication and interpersonal skills for different level of stakeholders management
- Able to work independently and interact and work effectively across functional teams and different levels within the organization

Job Reference: SATS01739

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