Senior Manager, Technology

**About us**
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

At SATS, people are our greatest asset, and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing **FAM (Fulfilling, Appreciated, Meaningful)**in the workplace, we offer the runway to develop **Fulfilling**careers that foster your career growth, recognising and **Appreciating**the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make **Meaningful**contributions in the work we do at SATS.
**Key Responsibilities** Strategic Planning and Portfolio Management**
- Develop and execute IT strategies that align with SATS Group's business objectives, ensuring technology investments support long-term corporate goals.
- Lead the creation and management of the IT roadmap, ensuring alignment with business priorities and technology trends.
- Proactively identify opportunities for new solutions, process improvements, and service expansions within Corporate IT.
- Drive innovation by proposing and implementing forward-thinking IT solutions to address business needs and enhance operational performance.
- Manage and prioritize the portfolio of IT initiatives, ensuring alignment with business stakeholders.

**Project Management and Delivery**
- Lead end-to-end project management for IT initiatives, from planning to execution, ensuring projects are delivered on time, within scope, and on budget.
- Develop detailed project plans, defining key deliverables, timelines, resources, and roles to ensure clear expectations across all stakeholders.
- Manage risks, issues, and changes throughout the project lifecycle, balancing scope, schedule, budget, quality, and stakeholder expectations.
- Ensure change management practices are in place to support successful project delivery and adoption.
- Oversee both onshore and offshore vendor relationships, ensuring performance against Service Level Agreements (SLAs) and project milestones.
- Collaborate with procurement teams to ensure vendor selection aligns with business needs and cost-effectiveness.
- Collaborate with the IT security, legal, and compliance teams to ensure that all systems and IT solutions rolled out align with the group’s IT policies, including cybersecurity standards, data governance protocols, and system architecture guidelines, ensuring compliance and minimizing risks.

**Application Maintenance and Support**
- Collaborate with cross-functional teams to monitor system performance, identify areas for improvement, and implement necessary updates or fixes.
- Ensure high levels of customer satisfaction by providing efficient and effective support to internal stakeholders, resolving incidents, and proactively addressing potential issues.
- Work with the team to ensure robust documentation, accurate requirement traceability, and seamless transition from project delivery to ongoing support

**Key Requirements**
- Proven experience in IT strategic planning, portfolio management, and project delivery.
- Excellent stakeholder management and communication skills, with the ability to manage relationships across business and IT functions.
- Strong problem-solving and decision-making capabilities, especially in managing complex projects and cross-functional issues.
- Experience managing vendor relationships and service agreements (SLAs).
- Strong negotiation skills and the ability to manage vendor performance and resolve conflicts
- Knowledge of emerging technologies, for example, AI and machine learning, with the ability to assess and integrate these technologies into business solutions.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
- Relevant certifications (e.g., PMP, ITIL, or equivalent) are a plus.

LI-WK1

Job Reference: SATS01846