Network Engineer L1

15 hours ago

Jurong East, Singapore HELIOS SYSTEMS PTE LTD Full time

**Requirements**

**Technical + Junior management role**

**Role and responsibilities**
- This includes but is not limited to ticket handling, resource allocation, technical advisory and resolution, etc.
- Assist the Tier 1 Engineer to resolve the technical challenges. Guide/Mentor the Tier 1 Engineer for ticket closure and our best practices.
- Undertake tickets that are beyond the capability of Tier 1 Engineer.
- Validate and reject/approve Tier 1’s MOP to ensure the contents are appropriate and address the intent.
- Undertake the patching for products that are new to the team. Empower Tier 1 Engineer with the knowledge for future undertaking.
- Devise technical propositions with validation to address highly challenged situations.
- Minimum Cisco CCNP (12 months upon onboarded) and Alcatel ACSE certified.
- Pick up new skillset for work requirements.
- Co-train the Tier 1 Engineers to align and upskill the team’s technical competency.

**Technical Competency**

**Tier 2 must be skilled in the following**:
**Products Knowledge**
- Cisco Routers, Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISE, Cisco wireless, Cisco Firepower, SolarWinds, Alcatel Switches, and Smart Licensing (air-gapped environment).
- I/O Modules, SSO, RPR, Sup Replacement with zero downtime, etc for the abovementioned products.

**Hands-on Skillsets**

**Hardware Issue / Patching / Vendor Engagement**
- Provide remote or physical onsite support to rectify the technical issue.
- Understand the escalation process well enough to provide timely and accurate support to the team members.

**Troubleshooting Skillset**

Strong troubleshooting Knowledge in:

- Strong technical competency. Able to resolve 70% of the tickets undertaken.
- VLANs (Access/Trunk/Native VLAN), Spanning tree protocols (802.1d and 802.1w).
- First Hop Redundancy Protocols (HSRP, VRRP - with and without object tracking).
- EtherChannel/Port Channel/virtual Port Channel (vPC), Port Security, Local SPAN.
- IP Routing (Static routing, OSPF, EIGRP, and BGP) for VRF and non-VRF routing.
- Tunnelling Protocols (GRE, IPSEC), IP MTU, IP MSS
- Intermediate understanding of Multicast (PIM-SM) - Able to explain the functional components of PIM-SM. Able to troubleshoot MSDP issues and devise a plan to restore the multicast flow.
- VRF-based troubleshooting for IP routing and Multicast.
- ACL, AAA, 802.1x, Radius and TACACS+.
- NTP, Syslog, local logging
- SNMPv2 & SNMPv3 - SNMP polling vs trap.

**Mastery of New Technology**
- Mastery of Cisco Firepower (FMC, FTD, and FDM) for Day 2 function
- Able to perform image software of Cisco FMC, FTD, and FDM (all in standalone and HA configuration). Backup and restore config. Understand and able to deploy basic firewall rules.
- Understand and able to execute license transfer for Firepower and other Cisco equipment (Understand Traditional License vs Smart Licensing - air-gapped environment (SLR, PLR))
- High-level understanding of Cisco ISE for 802.1x and AAA
- Able to infer based on technical assessment if the issue is related to network devices or Cisco ISE.
- Able to articulate the function of 802.1x and AAA in an operational or failure state. What are the workarounds if ISE’s services have misbehaved or failed

**Location: Jurong East**

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: $8,000.00 - $9,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Network engineering: 3 years (required)

License/Certification:

- CCNP (preferred)

Work Location: In person

  • Desktop L1 Engineer

    7 days ago

    Jurong East, Singapore SSquad Global Full time

    **Job Title: Desktop-L1 Engineer** **Key Responsibilities**: - Minimum of 2 years of relevant Desktops Support Experience - Skills for - Remote troubleshooting and test alternative pathways until issues are resolved - Direct unresolved issues to the next level of support personnel and follow up with clients to ensure their systems are functional - Help...

  • Network Engineer

    15 hours ago

    Jurong East, Singapore Enggsol Pte Ltd Full time

    Design, integration, implementation, testing and commissioning of data networking projects. Roles - This position will have overall responsibility for the design, engineering and implementation of LAN, WAN, WLAN, Security devices such as Firewalls, Load balancers, Network appliances and IT System. - Responsibilities will include consulting, technical...

  • Network Engineer

    15 hours ago

    Jurong East, Singapore Jobline Resources Pte Ltd Full time

    **Responsibilities**: - Project deployment and implementation for customers’ Enterprise IT Network Services - Work closely with Project Manager to fulfil project deliverables and operational request - Able to perform the role of Project Lead / Coordinator in project management for small to medium size projects and Service Requests. - Preferably with good...

  • Systems Engineer

    7 days ago

    Jurong East, Singapore Jobline Resources Pte Ltd Full time

    **Responsibilities**: - Design, integration, implementation, testing and commissioning of communications systems projects. - Deployment of Optical network, Ethernet network, and IT system. - Plan and lead system design review and implementation inclusive of configuration, administration and troubleshooting - Delivery of communication projects in compliance...

  • L1 / L2 Security Engineer (Ref 25630)

    1 week ago

    North-East Region, Singapore Jobline Resources Pte Ltd Full time $40,000 - $80,000 per year

    Responsibilities• Analyse problems, perform troubleshooting, and track problems through resolution• Responsible for monitoring activities, such as security and bandwidth usage• When necessary, escalate problems to the appropriate stakeholders / principals• Ensure generation and management of support tickets according to SLA requirements• Schedule...

  • Network Engineer

    2 weeks ago

    Jurong, Singapore GECO Asia Full time

    **Key Responsibilities**: - Collaborate with cross-functional teams to design, implement, and maintain network architecture, including LAN, WAN, and data center environments. - Configure and manage network devices, such as routers, switches, firewalls, load balancers, and VPN concentrators. - Troubleshoot network issues, diagnose root causes, and implement...

  • Network Support Engineer

    1 week ago

    Jurong East, Singapore ST ENGINEERING INFO-SECURITY PTE. LTD Full time $90,000 - $120,000 per year

    Company description: Singapore Technologies Engineering LtdJob description: Job Responsibilities:Augment the client's System Management Office reporting to the client's System Managers and collaborating with End Users to provide oversight on the operations and maintenance activities for data network systems.Responsibilities include but not limited to...

  • Network Support Engineer

    2 days ago

    Jurong East, Singapore ST ENGINEERING INFO-SECURITY PTE. LTD Full time $60,000 - $120,000 per year

    Company description: ST Engineering Info-Security Pte LtdJob description: Job Responsibilities:Augment the client's System Management Office reporting to the client's System Managers and collaborating with End Users to provide oversight on the operations and maintenance activities for data network systems.Responsibilities include but not limited to...

  • Lead Network Engineer — Cloud, Security

    7 days ago

    Jurong East, Singapore ST Engineering Full time

    A technology engineering firm is seeking a candidate for IT networking roles, responsible for project deployment and collaboration with project managers on enterprise network services. Candidates with Cisco certification and experience in LAN/WAN/WLAN, network security solutions, and strong communication skills are encouraged to apply. Junior engineer...

  • Junior Network Engineer

    5 days ago

    Jurong, Singapore GECO Asia Full time

    **Junior Network Engineer**: Are you an experienced Network Engineer looking for a new challenge and an opportunity to further advance your career? If you are a friendly, customer-focused, organized, detail focused person able to thrive in a fast paced environment, we have the perfect job for you! We are looking for a competent, ambitious **Network...