Desktop L1 Engineer

**Responsibilities**: - Title : Deskside Engineer Environment: Hospital Environment Location : Hospitals in Singapore(NUH/TTSH/JH/AH) Duration : Full Time with ICS Description (DESKTOP SUPPORT) -Provides onsite support to users with good customer satisfaction for main and off-site; -Service cases escalated by helpdesk, ensure service report form are...

Responsibilities• Analyse problems, perform troubleshooting, and track problems through resolution• Responsible for monitoring activities, such as security and bandwidth usage• When necessary, escalate problems to the appropriate stakeholders / principals• Ensure generation and management of support tickets according to SLA requirements• Schedule...

**Requirements** **Technical + Junior management role** **Role and responsibilities** - This includes but is not limited to ticket handling, resource allocation, technical advisory and resolution, etc. - Assist the Tier 1 Engineer to resolve the technical challenges. Guide/Mentor the Tier 1 Engineer for ticket closure and our best practices. - Undertake...

Perform troubleshooting for client platform related problems Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Perform service request related to client platforms. Monitor the agreed service level, document & maintain the configuration of the...

EUC Engineer L2 **Brief Description**: - **Responsibilities**_ - Basic help desk resolution and service desk delivery. - Routine System administrative activities - Resolve incidents escalated by L1/Helpdesk as per the agreed SLAs and timelines. They usually have a Run-Book/KB which they can refer to for immediate resolutions. They are also supposed to...

**Job Details**: - Manage the IT Helpdesk hotline and incoming mailbox - Troubleshoot and resolve IT related issues whenever possible - Logs and assigns tickets to respective Engineers - Assist with IT Procurement - Assist with IT Asset Management - Assist with liaising with IT vendors - Be responsible for any other duties being assigned by the...

**Brief Description**: - **Responsibilities**_ - Good knowledge of desktop support for both hardware and software. - Ensuring user queries or issues are captured and validated for further processing. - Coordinate with different support teams (including vendor coordination) to ensure issue resolved with proper resolution recorded. - Follow SOP and Policy...

2 years exp **Roles & Responsibilities** **Responsibilities**: - Responsible for the day-to-day operations activities for product lines under his/her portfolio, which includes Consumer Desktop and All-in-One, display and gadgets. - Responsible for maintaining price lists, pricing simulations and promotions sourcing. - Responsible for the development of...

Roles & Responsibilities: - Implement, maintain and support network environment that include switches, router, wireless access point and firewalls. - Monitor network with monitoring tool. - To be standby engineer for emergency support contact. - To handle ticketing system. - Assist in IT desktop support issues. - Install new hardware, system, and...

IT Support Engineer - Singapore - East Singapore - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Health insurance- Internal career development- International environment- Onboarding program- Unlimited employment contract**Your skills**: - IT Support Engineer - Trouble shooting - User Support **Your Tasks**: You will be...