Assistant Manager, Partner Acquisition

2 weeks ago

Singapore Grab Full time

**Job Description**:
**Get to know our Team**:
The Acquisition team is an established team responsible for the onboarding journey for our partners and ensure they can confidently use our platform and serve our customers effectively. We make an impact by sustaining the marketplace supply for various business groups.

**Get to know the Role**:
We are looking for a Partner Acquisition Assistant Manager to oversee, execute acquisition strategy and coordinate with internal stakeholders to ensure the smooth running of the projects.

To do this role well, you should possess analytical, problem-solving, and organizational skills, on top of communication & interpersonal skills.

Your responsibilities include:

- Develop, support & oversee the successful attainment of the departments strategic training goals;
- Provide data analysis and report of the outcomes of campaigns
- Be responsible for tracking and managing work delivery against Objectives & Key Results (OKRs) set for the team;
- Develop internal process improvement and support initiatives to increase supply operations function
- Work with various internal stakeholders across the various business verticals to determine acquisition needs for their respective partners;
- Lead the overall planning, coordination, monitoring and control of all activities to project;
- Present proposals and results, and provide regular progress updates to management;
- Manage and execute other tasks as assigned by the Head of Department.

**The day-to-day activities**:

- Create and build a strong network among the driver community
- Address and/or escalate issues relating to customer accounts to ensure resolution
- Work closely with the team and stakeholders to ensure the smooth running and quality of the various projects
- Engage key stakeholders from various business verticals to identify opportunities and problem solve issues which may arise;
- Work closely with the supply operations team and stakeholders to ensure the smooth running and quality of the various projects;
- Provide regular updates to the stakeholders
- Assist the department in the daily operations, as and when required
- Demonstrate strong interpersonal and analytical skills to develop reports and identify issues that may arise

**The must haves**:

- 4 years of working experience in a similar position
- Prior experience in managing Telesales / Sales Operations functions
- Fluency in more than one language
- Excellent communication and negotiation skills
- Demonstrates strong interpersonal and analytical skills to develop reports and identify issues that may arise
- Possess strong technological background, Salesforce, Google suits and the ability to organize data and reports
- Results oriented, self-motivated with high level of initiative and confident to engage customers
- Great logical and data sensitivity skills
- Ability to manage multiple tasks effectively and efficiently
- Ability to keep abreast of product knowledge through continuous learning

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