Techops Level 1 Support

PPRO helps people to pay and get paid. As a global Fintech company, our technology and expertise overcome barriers to help online merchants sell goods and services anywhere in the world. Our mission is to keep innovating in the global digital commerce field while fostering a culture of rapid change, collaboration, trust, and success.

PPRO uses industry-leading monitoring and collaboration tools. Working in Technical Operations will give you an end-to-end experience in transactional processing in the Payments Industry where you will observe incoming transactions through to the funds' exchange.

Many of our Technical Operations team members grow to specialise in focus areas like TechOps SRE, DevOps, Engineering, and Product. If you embody a user-first mindset, are exceptionally tech-savvy, and are an outstanding communicator, we want to hear from you

**What will you be doing**:

- Become the expert in all PPRO products, profoundly understanding our processes and workflows to resolve user issues
- Eyes on Glass monitoring using PPRO’s extensive
- Monitoring ToolsAnalysing and improving the PPRO support experience, providing contextual insight regarding users’ experience with support to senior stakeholders
- Work with Engineering and other Operations teams to diagnose and solve technical problems
- Develop relationships with users and identify opportunities to improve support and overall experience with PPRO
- Analyse and optimise our support documentation and processes to enhance users’ experiences and help scale our operations

**You'll need to have**:

- Embodies an empathetic, user-first mindset and embodies PPRO’s operating principlesHas exposure to or experience with managing relationships.
- Exhibits an investigative mindset, strategic thinking, great attention to detail, and cross-functional coordination skills
- Can demonstrate technical aptitude, having experience with data analysis or use of technological tools to troubleshoot user issues
- Has demonstrated ability to problem solve with mínimal guidance in a rapidly changing environment
- Has exceptional written, verbal, and presentation-based communication skills and the ability to translate complex solutions to users simply and clearly.

**Technologies**:

- Monitoring tools and dashboards: Prometheus, ElasticSearch (ELK), DataDog, Kibana, Grafana
- SQL - basic knowledge
- Python - basic knowledge

**What's in it for you**:

- Gain experience and expand your knowledge in a rocketing fintech that is growing strongly.
- A global and inclusive culture, where every voice is heard and no idea is lost.
- Drive change and make a real impact shaping the engineering function in the payments ecosystem
- Health and wellbeing programs, including a gym allowance and mental wellbeing platform.
- Access to LinkedIn learning and support with your personal and professional development
- PPRO Flex, our Hybrid working model
- Competitive salary
- 25 days of annual leave

**About us**

We’re PPRO (pronounced “p-pro”). We’re on a mission to make digital payments more effective and accessible in every corner of the planet. After all, most people around the world don’t use international credit cards. In fact, 77% of consumers prefer to use local and alternative payment methods, such as Alipay in China and Boleto Bancário in Brazil.

By helping businesses to offer their consumers more payment choices at the checkout, we are helping to promote
**financial inclusion** in every corner of the globe. We are also
**empowering** local merchants to take part in the global e-commerce boom and compete with established global companies. That means they can hire more people, invest in more suppliers, and ultimately drive economic growth in their country and beyond.

We are a diverse team of over 650 people and 65+ nationalities spread across 11 global locations. Everyone here shares a passion for building - whether that’s forging close relationships with our customers, or constructing a payments infrastructure to accelerate their growth.

We want everyone to make a difference at PPRO. This means owning and seizing opportunities to maximize your impact; having a growth mindset; as well as building trust, and driving change. At PPRO there are countless opportunities to learn, develop and progress, and it’s up to you to own and shape your career path.

Every voice and perspective matter to us. We value diversity and never discriminate on the basis of race, colour, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or genetic information.

We are looking forward to meeting you