Software Support

1 week ago


Singapore DL IDEAS PTE. LTD. Full time

As a Software Technical Support for level 1, you must have a passion for listening and interacting with people and technology. You desire to deliver a great customer experience where you will fit right in with our team, who aims to ensure that every customer is a happy one at DL ideas. Job Description Provide aftersales Software technical support; Diagnose, troubleshoot and resolve common issues raised by customers; Escalate urgent or critical issues to programmer team; Handle inbound call, WhatsApp chat group and emails from customers; Handle customer queries and requests and explain as layman's term; Takes ownership of customer issues reported and seeing problems through resolution; Maintain ticket updates and provide timely updates to customers; Maintain and contribute to the Knowledge



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