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Customer Service Officer

2 weeks ago

Singapore DCS CARD CENTRE PTE. LTD. Full time

DCS Card Centre is an innovative and forward-looking payments fintech firm that provides value-added card services with the most advanced technology to our customers and partners.

We offer attractive remuneration packages and reward schemes, and invite talented individuals to join our big family.

We believe in empowering our people with opportunities to grow and to take charge of their career paths.

**Overview**
- 1 year contract (renewable)
- Good company benefits, wide insurance coverage, incentive schemes.
- Growing company
- Central office location

**Working hours**
- 2 rosters
- 5 working days per week (incl. weekends)
- Manage telephone enquiries in a professional manner.
- Handle client complaints and take appropriate action to resolve them.
- Explore and introduce different services and options that are available to clients.
- Organize and analyze customer intention and information.
- Perform general administrative and clerical duties.
- Maintain and update customer’s records.
- Handle client complaints and take appropriate action to resolve them.

**Requirements**:

- Experience in organizing and analyzing customer intention and information.
- Experience in performing general administrative and clerical duties.
- Min GCE O or N levels or diploma in any discipline.
- Positive attitude, independent
- Good command of spoken and written English
- A pleasant voice, positive telephone manner as well as attentive listening and communication skills
- Able to multi-task and is a team player
- Experience in call centre, banking or customer service environment would be advantageous