Lifestyle Manager

3 days ago

Singapore THE PAN PACIFIC HOTEL SINGAPORE Full time

The incumbent will overseas the operations at St Gregory Spa & pool by implementing strategies to achieve operational and financial performance targets with a consistent delivery of memorable lifestyle experiences. The incumbent will oversee the spa & operation team and assists the Management in ensuring that the outlet runs an efficient and profitable operation.

**Primary Responsibilities**:

- Prepare, implement and update business and marketing plans.
- Manage the financial budget, control costs and prepare revenue and expense reports for hotel management.
- Ensure the operating procedures and policies manuals for all Lifestyle outlets are developed, implemented and updated as required.
- Manage daily spa & pool operations and liaise with relevant department heads to ensure cleanliness, maintenance and service standards are upheld.
- Manage client feedback and utilise as a motivational training tool and coaching platform.
- Reference and abide by the hotel’s Standard Operating Procedures, Policies & Forms Manuals.
- Works closely with other teams in the hotel to offer Spa discount vouchers / introduce Spa to visitors

**Guest Relations and Service**
- Adopts a positive and helpful approach to engaging guests, whilst taking full account of business needs
- Implements and maintains relevant standards of service excellence and the delivery of memorable hotel and lifestyle experiences
- Able and willing to handle sensitive or challenging guest situations
- Able to assertively handle service recovery situations
- Optimises profit by enhancing and improving the quality of treatments and services

**Administration**
- Check and approve team rosters on bi-weekly/monthly basis.
- Ensure proper record of overtime hours, outstanding public holiday, and annual leave and submit to Personnel as required by SOP.

**Experiences**
- Minimum 2 years’ experience in similar capability and/or at least 5 years in Spa Management
- Ability to work with mínimal supervision under pressure
- Possesses relevant internationally-recognised qualifications in massage therapy or other treatments relevant to the services offered by the spa if appropriate
- Able to engender teamwork and make the most of resources to achieve team and business objectives
- Able to enhance the skills and knowledge of the team through development activities both on and off job
- Able to drive retail sales in appropriate manner
- Able to manage and motivate a multicultural and multi-linguistic team
- Uses a holistic approach to enhance personal well being
- Responds calmly to challenging, stressful or sensitive situations
- Demonstrates an energetic and enthusiastic, positive and proactive approach
- Demonstrates the ability to liaise confidently with all levels of management

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