Operations Executive
2 weeks ago
**Operations Executive**
- Assist customers with the purchase of niches, remembrance products such as plaques, urns, etc
- Handle all queries relating to services provided by The Garden of Remembrance
- Work closely with Funeral Directors and bereaved families on the rental of memorial rooms for wake and memorial services.
- Follow up on all enquiries (online, referrals, etc)
- Day to day operations including monitoring set-up of memorial rooms and all admin work relating to memorial room rentals, purchase of niches and remembrance products
- Attend to needs of bereaved families holding funeral wake services at the Memorial Rooms.
- Update and maintain an accurate/ updated inventory of all the niches and database of all customer information
- Work closely with Facilities Team to ensure compliance of standards relating to cleaning, maintenance, security, safety etc by conducting routine daily checks.
- Co-ordinate events like the bi-annual Memorial Services, church or agency events held at TGOR
**Job Requirements**
- O levels/ Diploma with minimum 2 years of customer service experience
- Customer centric with empathy and a service mindset to engage customers with clarity, responsiveness and expertise, resulting in a high level of customer satisfaction.
- Able to multi-task and work independently
- Willing to work on weekends and public holidays (5 day week)
- Very proficient in MS Office Applications (Word, Excel, Powerpoint); be IT and Internet savvy
- Non-smoker (because of work environment)
- Please indicate the following information in your resume:
- Current and expected salary
- Reasons for leaving currently employment
- Availability to commence work
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