Senior Executive, Customer Care

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We currently offer the following position in our office in Singapore which will be hybrid.

**Senior Executive, Customer Service**

**Overview**:
Oversee and coordinate the Customer Care function with the objective of meeting company goals and targets including on-time delivery to Customers.

**YOUR RESPONSIBILITIES**:
**Order Fulfillment**
- Own the entire order fulfillment process from order entry, delivery to revenue recognition
- Effectively engage with external customers and channel partners, factories, logistics partners and other cross functional departments to ensure delivery and revenue commitments are met
- Respond to customer queries and manage customer returns, and ensure issues are resolved promptly and satisfactorily
- Manage Customer Request Dates and Past Due Orders to meet On-Time Delivery targets
- Support weekly sales forecast and ensure commitments are met
- Ensure orders and invoicing are in compliance with company policies

**Inventory Management**
- Handle and receive all incoming goods, packing for local and overseas deliveries, conduct inventory count

**Import & Export**
- Maintain shipping records, prepare packing/shipping documents for inbound and outbound shipments
- Handle Letter of Credit negotiation and certificates of origin

**Process Improvement**
- Review processes and implement changes to establish effective and efficient workflow

**Others**
- Comply and adhere to regulatory and company policies
- Support the internal and external audits, ISO, GDPMDS, Bizsafe etc.

**YOUR PROFILE**:

- Minimum Diploma or Degree in any related discipline with at least 5 years’ of Order Management experience
- Working knowledge of SAP R/3 Sales and Distribution (SD) module
- Experience in supply chain and logistics handling
- Experience in handling Letters of Credit, knowledge of import/export control, certificates of origin including liaise with Chambers of Commerce for certification
- Experience in handling Carnet will be an advantage

**WHAT WE OFFER**
- Equal pay is a given for us.
- Learn all there is about Kaizen, PSP's and Muda as part of our Danaher Business System (DBS) trainings - if you believe in
- continuous improvement like us
- We have no room for prejudices and stereotypes. We promote equal opportunities, diversity and inclusion.
- We offer a balance between support and autonomy to achieve your own goals in an international environment

**GET MORE INSIGHT**

Are you interested to discover new opportunities in an innovative, team-oriented environment?

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.