Customer Service Executive #66044

1 week ago


Boon Lay, Singapore Anradus Pte Ltd Full time

Industry/ Organization Type: Manufacture of Food Products
- Position Title**:Customer Service Executive**:

- Working Location: Boon Lay
- Working Hours: 5.5 days (Monday - Friday, 8 am - 4 pm, Saturday, 8 am - 12 pm)
- Salary Package**:Up to $3200 + Performance Bonus + VB**:

- Duration: Permanent

**Key Responsibilities**
- Be the on-site partner for the Remote Admin Team in troubleshooting issues and resolving chokepoints for daily deliveries
- Liaise with internal stakeholders and customers to clarify the situation, identify the root cause of issues and brainstorm improvements
- Monitor and track new process implementation to ensure the Remote Admin Team follows through with the new process
- Attend to incoming calls received via office phone and order phone, redirect them to the correct stakeholders
- Review the Daily Incident Tracker to identify opportunities for improvement to prevent recurrence

**APPLY NOW**
- Minimum GCE ‘N/O’ Levels with 2 years of experience in a similar role, demonstrating a track record of successful troubleshooting and problem resolution
- Proficient in Microsoft Office

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R2311511

**Job Types**: Full-time, Permanent

Pay: $2,500.00 - $3,200.00 per month

License/Certification:
Work Location: In person



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