Customer Service Team Leader #50442
1 week ago
Industry/ Organization Type: Logistics/ Transportation - Position Title**:Customer Service (Team Leader) - Night shift**: - Working Location: Boon Lay - Working Hours: 5.5 days, 44 hours (7.30pm - 7am) - Salary**:Basic up to $2,400 + Transport Allowance ($100) + OT + Shift Allowance + AWS + Attendance Incentive + Birthday Voucher**: - Salary Range: SGD 2,200 - SGD 2,400 - Duration: Full Time/ Permanent **Key Responsibilities** - Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service. - Trains and conducts performance evaluations for new employees in the company’s customer service policies, procedures, and best practices - Organizes and oversees the schedules and work of assigned staff. - Monitors or reviews calls or other correspondence between representatives and customers. - Collects data and prepares reports on customer complaints and inquiries. - Prepares knowledge-based documents such as summaries and responses to frequently asked questions. - Identifies opportunities to update or improve customer service procedures and makes recommendations to the HOD. - Performs other related duties as assigned by HOD. **APPLY NOW** - At least “N" Level - Minimum 4 years of customer service experience required. - Able to commit night shift Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641 **Job Types**: Full-time, Permanent **Salary**: $2,200.00 - $2,400.00 per month License/Certification:
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