Customer Service Specialist

3 days ago


Boon Lay, Singapore DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

About the position:
The Customer Service Specialist is primarily responsible for the liaising with DSV’s customers and coordinating with the operation team, identifying customers issues and challenges, feeding these information’s to the operation team and assisting them in achieving the service level as well as shipping documentation required.

Roles & Responsibilities:

- Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
- Updating and entering in all information in the Warehouse Management System (WMS)
- To ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
- Export process - warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
- Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.
- Communicating with inter offices, customers, warehouse, carriers, transporters and 3rd party vendors.
- Ensure daily, weekly, monthly reports are up-to-date and provided to Department Head on a timely basis.
- Communicate discrepancies/issues to team supervisor/manager when necessary
- To assist direct superior with any special projects assigned and provide backup to other CS team when necessary
- Making sure that workplace safety rules & DSV Policy are being followed
- Ensure all customers' standard operating procedures are followed and updated
- To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned

To be successful in this role you will require the following:

- GCE ‘O’ Level with minimum 2 years relevant experience
- Demonstrated warehousing and customer service experience
- Excellent written and oral communications skills
- Strong problem-solving ability
- On-job training will be provided
- Meticulous, able to work independently and a team player
- Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assign by the management



  • Boon Lay, Singapore SAFRA National Service Association Full time $1,800 - $3,600 per year

    CUSTOMER SERVICES OFFICER @JRSingaporean onlyDuties / TasksCounter Duties Attend to general members' and guests' enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a...


  • Boon Lay, Singapore SAFRA National Service Association Full time $15,000 - $30,000 per year

    TEMPORARY CUSTOMER SERVICES OFFICER @JR - 3 MONTHSSingaporean onlyDuties / TasksCounter Duties Attend to general members' and guests' enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in...


  • Boon Lay, Singapore DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. - Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer. - Updating and entering in...


  • Boon Lay, Singapore MARVEOUS EMPLOYMENT PTE. LTD. Full time

    **Minimum GCE “O” level Year of Experience Required** Minimum 1 year customer service experience Job Requirements **Experience in customer service, preferably in the food production or related industry.** Adequate communication skills, both verbal and written. **Interpersonal skills and ability to handle challenging situations with empathy and...


  • Boon Lay, Singapore ST Engineering Mobility Services Pte Ltd Full time $24,000 - $62,400 per year

    The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer's range of services and contacting customers to update...

  • Play Facilitator

    1 week ago


    Boon Lay, Singapore SAFRA National Service Association Full time $2,500 - $4,500 per year

    SAFRA invites suitably qualified candidates to fill the following position:Play SpecialistKidz Amaze is Singapore's largest specially designed indoor playground.We are looking for outgoing Play Specialists who enjoy and have a passion working with children at Kidz Amaze.Responsibilities:To ensure good customer service practices are carried out while handling...


  • Boon Lay, Singapore Ban Choon Marketing Pte Ltd Full time $30,000 - $48,000 per year

    You will support the customer service team and your job responsibilities inclusive but not limited to:Issue and Post Purchase Orders (PO) in systemCreate and amend Invoices as requiredFollow-up the Statements of Account (SOA)Use correct item code and pricing when creating the orderLiaise with customers and internal stakeholders on order processingAnswer...


  • Boon Lay, Singapore e023b544-cb25-4e4e-b3df-b840d9ef18b2 Full time $30,000 - $60,000 per year

    You will support the customer service team and your job responsibilities inclusive but not limited to:Issue and Post Purchase Orders (PO) in systemCreate and amend Invoices as requiredFollow-up the Statements of Account (SOA)Use correct item code and pricing when creating the orderLiaise with customers and internal stakeholders on order processingAnswer...


  • Boon Lay, Singapore DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **About the position**: - The Customer Service Specialist is primarily responsible for liaising with DSV’s customers and coordinating with the operation team, identifying...


  • Boon Lay, Singapore AnTs Logistic Pte Ltd Full time $3,000 - $6,000 per year

    ResponsibilitiesAssist the Customer Service and Operations Department on all shipping data entry and documentationCo-ordinate with carriers/freight forwarders on bookings and collection of cargoPrepare shipping documents / reports wherever requiredLiaise with vendors, customers and internally on all shipment-related activitiesPerform booking and process...