Desktop and Server Support Specialist

COMPANY DESCRIPTION Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development. Our core business includes: - IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services; - New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations; - Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future. DESIGNATION : Desktop and Server Support Specialist - MAMK RESPONSIBILITIES - Provide daily on-site support for End User Computing Devices (EUCD) and Windows Servers. - Perform administration, configuration, and troubleshooting of Windows Servers. - Manage end-user accounts, device hardening, and security compliance. - Troubleshoot and resolve escalated technical issues from Level 1 support. - Conduct end-user briefings and awareness sessions. - Maintain an up-to-date asset inventory, including lease, warranty, and maintenance records. - Install, uninstall, and configure operating systems, software, and drivers. - Ensure proper configuration of EUCDs with standard operating systems and approved software. - Assist in relocating and setting up IT equipment within premises as required. - Dispose of outdated EUCDs and peripherals in accordance with policies. - Escort and coordinate with third-party suppliers for installation and maintenance tasks. - Provide technical support for video conferencing devices, IP telephones, and other peripherals. QUALIFICATIONS - Bachelor's degree in Information Technology, Computer Science, or a related field. - Minimum 3 years of experience in End User Computing Devices (EUCD) support, ICT end-user computing, or service desk roles with networking and system administration expertise. - Minimum 1 year of experience in Microsoft Windows Server and Microsoft SQL Server administration. - Strong troubleshooting skills and the ability to resolve complex technical issues. - Experience with endpoint security, device management, and IT infrastructure support. Beyondsoft International (Singapore) Pte. Ltd is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds—regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait—can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potential.