Desktop Support Analyst

2 days ago

Downtown Core, Singapore Engelhart Commodities Trading Partners Full time

**About us**

Engelhart was founded in 2013 by BTG Pactual Group and developed rapidly based on an asset light and highly diversified portfolio strategy.

Engelhart’s existing analytical capabilities operate an advanced and cost optimised platform.

Engelhart’s approach to financial trading combines quantitative research, fundamental expertise, advanced weather input and technology. Engelhart’s financial trading platform transacts in Energy, Agriculture, Freight, Metals & Minerals, and Risk Premia.

We believe differences are our strengths. We value an Agile, Collaborative and Entrepreneurial environment where people feel respected, heard and known.

**Desktop Support Analyst**

This is an excellent opportunity for a junior Desktop Support Analyst to take repsonsibility for the daily smooth operation and stability of our local office's IT network and infrastructure. As a Desktop Support Analyst, you will be responsible for providing live support to internal end users in Singapore, managing the local site operation, and delivering IT services while adhering to global guidelines and standards. Your role will involve a wide range of tasks, including system monitoring, user support, hardware/software maintenance, and project management.

**Responsibilities**:

- Responsibly manage hardware and software maintenance, installation, repair, and recovery, as well as handle purchase requisitions and invoices for IT hardware and software. Additionally, interact with vendors, oversee contract management to ensure compliance and negotiate favorable terms, all while maintaining information security compliance
- Manage network operations and ensure stability, monitor systems for performance, configure monitoring platforms, support Windows Servers, and participate in project deployments and rollouts

**Skills Needed**:
Possess expertise in Active Directory administration, Group Policy Object (GPO) management, desktop imaging deployment using tools like SCCM, PQ Deploy, or WDS, familiarity with ServiceDesk tools such as Jira, Service Now, or similar ticketing systems, knowledge of video conferencing platforms like Webex, Microsoft Teams, or Zoom, as well as exposure to IT financial management processes and practices.

**Requirements**:

- Strong problem-solving skills to diagnose and resolve technical issues effectively
- Excellent written and verbal communication skills in both Chinese and English, with the ability to explain technical problems in simple terms
- Intermediate knowledge and support capabilities in telephony and Voice over IP (VoIP) technologies
- Knowledge of Microsoft Exchange, Office 365, Windows 10, MS Teams, Azure, and OneDrive
- Familiarity with Android and iOS operating systems
- Understanding of network concepts, including DNS, DHCP, TCP/IP, etc
- Familiarity with VMWare, SCCM, and Cisco CLI is a plus
- Proficiency in desktop troubleshooting and resolving hardware and software failures
- Experience in supporting wireless communication technologies
- Interaction with internet service providers, understanding service delivery and Service Level Agreements (SLAs)
- Any experience with SQL or Python, as well as other query languages, is a plus

**Experience**:
2-3 years of work experience in IT service support roles, demonstrating hands-on experience in resolving technical issues and providing IT support to end users.

**Job Location**: Singapore

**Benefits**:

- Health insurance

Work Location: In person

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