IT Support Engineer

3 days ago


Downtown Core, Singapore EIL Global Full time

We are seeking a Desktop Support Engineer to provide first-line technical support to end-users. The role includes diagnosing and resolving hardware/software issues, assisting with installations, and ensuring IT-related issues are handled efficiently.

**Key Responsibilities**:

- Provide first-level support for desktops, laptops, printers, and mobile devices (Windows/macOS).
- Escalate unresolved issues to L2/L3 support teams as necessary.
- Maintain an inventory of IT assets, and support onboarding/offboarding of users.
- Assist in setting up and maintaining networked devices (e.g., printers, scanners).
- Perform routine checks: patching, system updates, backups, and antivirus scans.
- Maintain documentation related to support activities and procedures.
- Support video conferencing equipment and meeting room setups.
- Perform basic network troubleshooting (IP, DNS, connectivity issues).

**Job Types**: Full-time, Contract

**Experience**:

- Desktop support: 2 years (preferred)

Work Location: In person


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