Sales Team Lead

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

**How you’ll make an impact**

With the primary goal of leading a high performing, motivated and hungry team, you will be responsible for the successful growth, development and everyday management of a blended team across a variety of roles, in a complex and ambiguous environment. Your love of people, all things business and a commercial mindset are the foundations on which you’ll guide, coach and mentor your team to ensure we deliver outstanding partner and customer experiences, deliver against key financial metrics and subsequently drive results for Xero.

**What you’ll do**:

- Drive performance, culture, and an inspiring environment
- Significant time spent in field coaching team members and developing best practice to identify and sell the Xero value proposition to partners and customers to grow subscribers
- Monitor and coach team members, feeding back to individuals to support their continuing development and ensure all are adopting best practice to support repeatable activities
- Hands on in sales execution and relationship management of accounting and bookkeeping partners (“partners”) and customers in Asia, with a focus on long term customer value
- Sales management including planning, forecasting and execution and building a healthy business
- CRM discipline within the team - ensure data health hygiene with all leads, opportunities and customer communications
- Problem solve and troubleshoot to find ways to get things done
- Work closely with your manager and global teams to roll out global initiatives and provide feedback where necessary to allow for regional nuance
- Be the point of escalation when there is an aggrieved partner or customer needing leadership attention
- Contribute to and drive the go-to-market strategy for Asia
- Building effective relationships and influencing teams and individuals that support the sales team
- Work with team members to ensure all have appropriate and up to date product knowledge
- Performance reviews and development for all team members
- Speaking at events and building brand awareness to promote Xero and generate leads for the team
- Work closely with the Head of Sales for Asia to support and execute on initiatives

**Success looks like**:

- Successfully managing a blended sales team
- Leadership engagement and feedback
- Quality coaching
- Achievement of sales/financial metrics and KPI’s (activity and calls targets)
- Team Engagement (measured through employee NPS)
- Successful recruitment and onboarding of new starters and retention of team members

**What you’ll bring with you**:

- Proven experience in leading, coaching, motivating and developing teams, ideally (2-3 yrs leading a team)
- Proven experience driving results and managing high performing teams
- Successful track record of planning and rolling out go-to-market strategies
- Preference for strong market knowledge in SaaS and exposure to high growth environments in Asia
- Ability to create a quick and strong rapport with team members, partners and clients
- Loads of initiative and ability to work autonomously
- Outstanding communication and presentation skills
- High sense of responsibility
- Good judge of character and sound decision making
- Attention to detail and follow-up, Process driven and takes ownership

**Why Xero?**
- Offering very generous paid leave to use however you’d like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, life insurance, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with weekly fitness and yoga classes, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.