Customer Success Specialist

**Job description**

**Company Description**

Kinexcs is an AI-driven digital health platform and wearables company with a mission to enable and empower people for mobility and a better quality of life. It is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the world's population. Their 1st product, KIMIA Recover, a continuous monitoring device for the knee joint, has obtained CE marking and HSA approval, and booked revenues from large implant companies and hospitals. It has recently won the Innomatch grant by the Temasek Foundation (one of the 6 among 256 companies across 32 countries), and is currently deployed in some of the largest public hospitals in Singapore. KIMIA Recover is a comprehensive recovery management solution providing reduction in number of hospital visits and complications. The product was also the National Winner and International Top 20 of the prestigious James Dyson Award 2020, and has gained traction with major public hospitals and orthopedic clinics. Their digital therapy platform comprising of KIMIA Assess and KIMIA Move products, uses artificial intelligence technology for digital MSK assessment and therapy. This platform is capable of providing pre-consultation assessments and real-time exercise guidance and feedback to musculoskeletal patients, and is being adopted by some of the largest private healthcare providers in the region, along with large corporate players.

**Job Summary**

We are seeking a motivated and dedicated Customer Success Intern (Medical) to join our team. The Customers Success Intren will play a crucial role in ensuring the success and satisfaction of our medical customers. This internship offer valuable hands-on experience in the healthcare industry and opportunity to develop essential skills in customer relationship management and healthcare service delivery.

**Responsibilities**
- Assist the Manager in onboarding new medical customers and guiding them through the implementation process
- Collaborate with Customer Success team to ensure seamless integration and utilization of our products/services.
- Conduct regular check-ins with medical customers to assess their satisfaction, identify areas for improvement, and gather feedback.
- Assist in analysing customer data and metrics to identify trends, patterns, and opportunities for enhancing the customer experience.
- Support the development of customer success materials and resources tailored to the medical industry, such as training guides and best practice documents.
- Stay updated on industry regulations, guidelines, and advancements to provide informed recommendations and insights to patients.
- Assist in resolving customer issues and coordinating with internal teams to ensure timely and effective resolution.
- Contribute to the continuous improvement of customer success process and strategies based on customer feedback and market trends.
- Participate in team meetings, training sessions, and professional development opportunities to enhance knowledge and skills.

**Qualifications**
- Currently pursuing a degree in health-care related field, Healthcare Management, Medical Science or similar discipline.
- Strong interest in customer success and healthcare service delivery.
- Excellent communication and interpersonal skills, with the ability to build rapport and maintain professional relationship with medical professionals.
- Detail-oriented with excellent organizational and time management skills
- Problem-solving mindset and ability to think critically in complex healthcare environments
- Proficiency in Microsoft Office
- Familiarity with customer relationship management (CRM) software is a plus.

**Salary**: $4,000.00 - $6,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person