Administrative Support Assistant

3 days ago

Singapore MEIKO CLEAN SOLUTIONS (SINGAPORE) PTE. LTD. Full time

We are looking for a proactive and well-organised Administrative Support Assistant to join our small, dedicated team. In this role, you will support our service operations — from managing spare parts sales and coordinating deliveries to handling customer service calls and administrative tasks.

This is an excellent opportunity for someone who enjoys working in a close-knit team environment and is eager to take ownership of a variety of responsibilities.

Key Responsibilities:

- Manage spare parts sales including preparing quotations, processing orders, and invoicing in a timely manner
- Coordinate the delivery of spareparts and after-sales service-related tasks such as warranty claims.
- Work closely with service engineers to ensure customer requests are handled promptly and efficiently.
- Communicate clearly and follow-up with customers to maintain a high level of satisfaction.
- Follow up closely on all open service issues and ensure 100% closure of complaints related to service or spare parts by coordinating with end customers, service Engineers and /or the dealers.
- Collaborate with the supply chain team to manage warehouse inventory, including incoming /outgoing deliveries and stocks movement control, ensuring availability and accuracy
- Provide general administrative support to the service team.
- Prepare monthly reports related to after-sales service activities.
- Carry out ad hoc tasks as assigned by management

What We’re Looking For:

- Diploma or Technical Certificate in Mechanical, Electrical, or Mechatronics Engineering or equivalent.
- Previous experience in a service, administrative or customer support role is an advantage.
- Strong attention to detail and excellent organisational skills.
- Clear and confident communication skills with the ability to understand techincal matters
- A proactive approach to problem solving
- Proficient in using computers and standard office software.
- A team player who thrives in a small, collaborative team environment.

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