Customer Service Executive
2 weeks ago
Handle existing customers - Collaborate with other departments within the company to provide seamless logistics solutions for our customers.
- Provide quotations to customers and follow-up to secure business / activate shipments.
- Coordinating receipt and record of import / export / Cross trade via air or sea shipments.
- Liaising with origin and destination offices / agents for shipments arrangement.
- Liaising with origin and destination offices on air / sea-LCL consolidation program.
- Shipment arrangements / follow-up and provide updates to customers.
- Liaising with other departments, making sure operation runs smoothly.
- Ensuring that shipments are handled smoothly and intermediate issues are solved.
- Ensure all documentation is accurate and up to date, including bills of lading, commercial invoices, and other necessary paperwork.
- Check / collate documents and send them to OPS Team for billing.
- Insurance related matters - purchase insurance, follow-up on claims (if any).
- Provide customers support to Sales persons for their new potential clients when they are out of office.
- Back-up for fellow teammates when they are absent.Any other adhoc duties assigned.
**Requirements**:
- Possess Diploma/Degree in related discipline
- Good knowledge of International Logistics Services
- Minimum 2 years of relevant experienceIndependent and team player with strong self-initiatives and communication skills
**5 day work week**
**Changi South Area**
**Freight forwarding Co.**
**Tempserv Pte Ltd**
License No: 06C3745
**Attention: Audris Teo / EA Personnel No: R1102063
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