Lead Consultant, Systems

2 weeks ago

Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

**Make an Impact by**
- Build and maintain System and Service Automation solution, perform testing, deployments and production release. Primary focus will be ITSM system design and implementation.
- Code or script test automation framework as well as carry out automated testing procedures in testing and production environments.
- Build and maintain reporting system for ITSM platform.
- Integrate ITSM system with API platform.
- Build service portals for customer interaction.
- Translate business goals into technical requirements. You will identify user needs and to architect appropriate ServiceNow solutions.
- Work with the Product team and other internal teams to ensure assigned defects/enhancements are validated, documented and resolved appropriately.
- Gathering functional requirements and developing technical specifications & project/test planning as well as participate in project meetings and discussion.
- Experience with technologies such as Javascript, HTML/CSS.
- Following the Agile framework including SCRUM: Strong adherence to a consistent delivery.

**Skills for Success**
- Tertiary education in Computer Science / Engineering or related discipline.
- At least 3-5 years of analysis and requirements gathering or programming background.
- Good knowledge in ITSM system design and development, preferably ServiceNow.
- Good knowledge in ITIL processes.
- Experience with API platform such as Mulesoft with be an advantage.
- Ability to use a wide variety of open source technologies and cloud services.
- A working understanding of script (Java).
- Good problem solving skills.
- Passion for programming and automation, and actively look for opportunities to develop tools to streamline and simplify the development and delivery process.
- Good understanding with Systems, networking and development tools.
- Familiarity with agile software development lifecycle.
- Self-motivated and have attention to detail.

**Rewards that Go Beyond**
- Hybrid work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities

**We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

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