General Manager, Singapore

**About the Role
- As a General Manager at The Great Room (“TGR”), your role is to own our Singapore P&L _
- and our members’ experience. You will deliver these results by inspiring a large frontline _
- team of committed hospitality, operations, and sales people; by working closely with _
- cross-functional leaders on our marketing, sales, product and operations team; and by _
- being an active contributor to TGR’s leadership team. You play a critical role in _
- strategising, executing and leading our Singapore team. And also play a key role in _
- defining our company strategy, culture, and operating approach across almost every _
- facet of our business. _
- A successful General Manager will be responsible for ensuring that all strategic and _
- tactical matters relating to sales, budget management and growth strategy are managed _
- well to maximise productivity, efficiency in TGR, to create an engaged team and highly _
- satisfied members.- The General Manager will report to the Chief Executive Officer.**What will you do**

Spearhead Sales and Business Development
- Engage in pre-sales of our office space during pre-opening phase, and manage the local sales team to achieve 100% occupancy and maintain occupancy
- Define key sales strategies for Singapore, budgets required to deliver results, and drive successful execution to achieve the results
- Be familiar with lease negotiation, documentation, and administration including preparation of sales reports, financials, and operational challenges on a monthly basis
- Monitor and direct response to the external environment to capitalise on new opportunities and address competitive or economic challenges

Direct with Charisma and Lead the Team
- Be the ambassador for TGR in Singapore and effectively communicate TGR’s vision and rationale behind business decisions
- Lead a team of Centre Managers in Singapore to deliver on network goals (P&L, customer satisfaction and experience quality goals)
- Develop a culture of excellence in hospitality and sales, and develop future TGR leaders through coaching, performance management, and hiring
- Appoint and manage third-party consultants related to sales and operations

Build our Brand, Presence, and Growth
- Report on and take action against key performance metrics, including, but not limited to: Net Promoter Score, Revenue and Profit vs. targets, Performance against Hospitality Standards, operational consistency and TGR’s compliance with local regulations and practices
- Lead the development and refinement of TGR’s network strategy, guidelines and systems, in collaboration with cross-functional partners
- Collaborate with the Marketing team to develop and execute strategy for user acquisition, customer engagement, retention, and win-back strategiesIdeate and implement product improvements and innovations

**Who you are
**Requirements**:

- Hold a Bachelor/Master’s Degree from an accredited institution
- Minimum of 10 years of proven leadership and and a track record of exceeding

sales targets and the ability to inspire large teams to produce exceptional results
- Strong financial planning and analysis skills, along with strong commercial

acumen are required in order to manage a P&L in a high growth environment
- Excellent problem solver under conditions of uncertainty/ambiguity
- Track record of innovating or materially improving a business rapidly or with

limited resources
- High degree of comfort working in a team with other executives
- Strong management and coaching skills, with comfort overseeing the hiring and

development of Singapore teams
- Passion and energy for leading teams, and creating exceptional customer experiences
- Proficient in Microsoft Word, Excel, and PowerPoint

**Qualities**
- Able to organise, plan and manage multiple activities to accomplish desired results under tight deadlines
- Able to effectively make sound decisions under tight deadlines
- Enjoy working in a fast-paced environment
- Have strong technical aptitude and analytical skills
- Must be team oriented and be able to lead productive, multi-discipline meetings
- Have impeccable and concise communication and presentation skills, verbal and written
- Find it easy to bridge corporate and start-up culture
- Act in a manner of integrity that shows support for the company, its values, and the employees, while maintaining constant focus on meeting/exceeding requirements and expectations

**What’s in it for you**
- Competitive remuneration
- Career progression
- 5-day work week (some weekends or evenings when there is an event)
- Annual Leave
- Birthday Leave
- Monthly mobile allowance
- Flexible benefits for medical and other approved wellness, healthcare activities

etc.
- Beautiful workplace environment that fosters collaboration and interactions with others from a diverse background of cultures
- Opportunity to work with various teams across regional locations