Collections Lead

At AIG, we are reimagining the way we help customers to manage risk. Join us as a [insert Job Title] to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in the Finance Collections team

Our Finance team plays an essential role in maintaining a healthy balance sheet at AIG. It delivers significant finance support for the overall enterprise, optimizing operations, controllership, funding, and capital structure to honor our stakeholder commitments. The team’s work is invaluable to informing leadership decision making, complying with regulatory requirements, and maintaining financial discipline, transparency and controls, while providing timely and meaningful information.

How you will create an impact

This role is responsible for overall supervision of the local receivables function in ensuring timely management of cash collections, minimizing bad debt and capital requirements, while ensuring credit control compliance of local country. This individual will manage and work closely with various key stakeholders to own responsibility for meeting or exceeding both current and strategic goals set.

Setting effective goals and targets and closely monitoring progress in reaching or exceeding set goals.
Prepare Collections Reports for collections operations reporting/ meetings.
Prepare for monthly Country Receivables Management Meetings.
Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints and disputes.
Work closely with local product leads, systems, finance, and operations functions in resolving internal/external issue impacting receivable management.
Takes initiative to follow-up on receivables issues, and embark on mini-projects to ensure resolution of issues, to meet the country’s receivables benchmarks.
Supports the business in the execution of new products/distribution or other initiatives into operation.
Focus on enhancement and automation of Accounts Receivable processes.
Be proactive in identifying any risks / opportunities, working closely with respective business/function leaders, Operations and finance teams for business support and process initiatives that affect receivables and reconciliations.
Works with offshore receivables team to manage the receivable functions and ensure that all SLA’s are met.
Senior liaison on any risk event, compliance, and internal or external audit for the respective country.
Participate in ad-hoc projects.

What you’ll need to succeed

Exceptional staff management skills and strong leadership, with the ability to direct and motivate staff.
Innovative and motivational leader with a look to continuous improvement to develop staff succession planning
Excellent time management skills
- ability to handle multiple priorities, organize work and meet deadlines.
Able to work independently and drive solutions with brokers/agents/bank partners as well as internal stakeholders to resolve receivable or reconciliation issues.
Possesses excellent people-skills to manage and ensure that receivables are collected successfully.
Strong focus on attention to detail and the desire to deliver accuracy and quality.
Excellent communication skills at all levels of the business, both internal and external stakeholders
Ability to exhibit poise, composure, and confidence when confronting stressful or high-pressure situations.
Highly developed analytic and problem solving skills
Experience in operations in insurance / financial services / re-insurance operations with proven track record in service delivery.
Previous experience in end-to-end credit control and accounts receivable processes within insurance industry.

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Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest asset