Client Referential Team Head

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships..

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.
- excluding partnerships

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

**Position Purpose**:
The Client Referential Officer will assist duties within Client Engagement and Protection Client Referential team on activities pertaining to signature verification, authorized signatories updates, client and account maintenance inclusive of static data analysis and continuous review and improvement on existing processes with a high awareness of risk.
Client Referential Team engages with all level of management in ensuring client data integrity without compromising on controls across different business lines and products team which are across regions.

The main role of the Client Referential Officer (but not limited) is to ensure:

- the referential systems/ static data are kept up-to-date and in timely manner
- Existing procedures are followed and continuously updated to ensure data are recorded in systems adhering to the instructions from clients/internal departments.
- ensure requests are processed within defined turnaround times, highlight and escalate blocking points to internal stakeholders
- provide status updates regularly on production issues to team manager
- acts as communication bridge between internal clients including relationship managers, customer service department, legal, compliance, IT, KYC Operations teams within scope of the team
- adequate controls over input, transfers between systems, frequency of updates, etc. are in place to ensure the data quality by all members in the team.
- awareness of the standard operating procedures along with its changes
- Participate to the global/ regional and local projects for referential perimeter, in accordance with the agreed timetable involving all required stakeholders, with a specific focus in ensuring those projects do not comprise with the team’s mandate and controls
- assist the team leader/head in executing ad-hoc controls, process improvement, and project initiatives
- assist in regulatory reporting related requests, including data extraction and analysis
- produce KPI reports on the team’s activities and regular controls for management reporting, and follow-up with relevant counterparts to improve on areas where the KPI reports reveal deficiency/inefficiency in our process
- lead regular internal meetings to review on process improvements and performance with both onshore and offshore teams
- ensure new processes are aligned to global and regional referential team’s mandate and target operating model
- contribute to Business Continuity planning and support model if required
- act as Subject Matter Expert to assist regional teams on process clarification and standardization initiatives.

**Responsibilities**

The responsibilities will be diverse and varying, reliant on work required to be actioned. Responsibilities may include, but are not limited to the following:
**1. Direct responsibilities**
- Provide administrative support on client and account maintenance, strictly adhering to internal policies, guidelines and turnaround time, including but not limited to (i) Manage and maintain updated client referential data related to client accounts in different Referential systems; (ii) Ensure clients requests are properly validated b