IT Support Specialist

2 weeks ago


Singapore TELE-CENTRE SERVICES PTE LTD Full time

**Responsibilities**:
The specialist shall provide the following IT support requirements:

- Problem isolation and subsequent problem determination up to second level support
- Determine whether the computer-related problem is hardware, software, network connection, others
- Resolve the problem if possible or escalate it to the respective technical support personnel/team by informing the Helpdesk
- Service restoration, including workaround or replacement options
- Swapping of machines when necessary while waiting for the service vendor’s arrival. The Client will provide standard spares for the on-site engineer to perform the swap
- Provide basic set-up and connectivity only of Client’s telephony system and escalate to relevant party where appropriate. Telephony-related problems are defined and limited to making sure that the phone cables are properly connected to the voice ports of the desk panels
- Configuration issues which need to be addressed within the client environment
- Asset management that includes, order fulfilment (e.g. order processing, receiving, closing), inventory, releasing, and disposal. This covers desktops, computers, and computer-peripherals
- Attending to the day-to-day operations through a ticketing system, attending to walk-in users, and related-duties-ad hoc tasks. Responding to user’s IT-related inquiry through the common mailbox and phone calls
- Troubleshooting meeting room’s equipment such as the projector, audio and video system
- IT On-boarding and off-boarding Client’s employees, e.g. providing IT requirements for new and existing employees and collecting/inventory of leaver’s IT assets

The job also involves configuring network printers, troubleshooting hardware issues, coordinating with third-party vendors for repairs, and setting up and managing mobile devices (Android & iOS) within Client's system.

**Job Requirements**:

- Minimum NITEC certified (or equivalent)
- Preferably have one (1) year of relevant working experience


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