Support Specialist

Pay Plan Title: Support Specialist

Working Title: Support Specialist – RCT 

Position Number: 91231

FLSA Status: Non-Exempt

Posting Salary Range: $36,359 - $42,203

Office Location: Remote in North Carolina within Trillium's catchment area

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us? 

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today

What We're Looking For

Trillium Health Resources has a career opening for a Regional Care Team (RCT) Support Specialist to join our Care Management team. Trillium's Regional Support Specialist role is integral to the Care Management department, providing key support to the Regional Management Care Team by providing confidential administrative and operational support. Additionally, the Regional Support Specialist assists the Clinical Care Management Director with tracking referrals to the Regional Care Teams, triaging calls, and assigning members to the Regional Care Managers. The Regional Support Specialist will also support member outreach and engagement activities as needed.

On a typical day, you might:

• Assist with data entry, reconciling, tracking, and monitoring of internal data collection and State reports related Tailored Care Management.
• Review and track referrals to support the RCT teams.
• Assist with performing outreach, engagement, and follow-up to members/guardians, as needed.
• Provide administrative, clerical, or custodial oversight or action to resolve day-to-day issues.

Employee Benefits:

Trillium knows that work/life balance is essential. That's why we offer:

• Typical working hours: 8:30 am – 5:00 pm
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan) 
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Qualifications

Required:

• High School diploma/GED
• Minimum of one (1) year clerical experience OR equivalent combination of education/experience. 
• Must have a valid driver's license.
• Must reside in North Carolina within Trillium's catchment area, which includes the following North Carolina counties: Bertie, Camden, Chowan, Currituck, Gates, Halifax, Hertford, Martin, Northampton, Pasquotank, Perquimans, Warren, Beaufort, Dare, Edgecombe, Greene, Hyde, Nash, Pamlico, Pitt, Tyrrell, Washington, Wilson, Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, Wayne, Bladen, Brunswick, Columbus, Hoke, Lee, Moore, New Hanover, Robeson, Scotland, Anson, Guilford, Montgomery, Randolph, and Richmond. 
• Must be able to travel within catchment as required.

Preferred:

• Experience in assisting a senior leader/executive and four years of clerical and office management experience.

Deadline for Application: Thursday, October 2, 2025, at 11:59pm 

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

• Employer name, dates of service (month/year), average hours worked per week, and essential job duties
• Education details (degree type, date awarded, institution, field of study)
• Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You'll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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