HR Shared Services Senior Onboarding Specialist

**Company Description**
At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

This role is based in our Bugis Junction Tower office.

**Key responsibilities**

The HR SSO Senior Specialist (Onboarding) is expected to assume the following key responsibilities plus any other reasonable duties as required:

- Management of the Onboarding Platforms & all templated Communications to ensure all are maintained and accurately updated with any changes throughout the year
- Will work with and support Team Leader to escalate and deliver any training requirements.
- Build and maintain strategic relationships with project teams, in-country HR teams, and the Informa Communication team, facilitating effective collaboration to deliver manager guidance, identify current onboarding processes, and ensure local requirements are met.
- Proficiency in data collection and analytical techniques to consolidate insights that inform stakeholder communications, enhance feedback processes, and drive evidence-based decision making across the organization.
- First line response for escalated queries and complex onboarding matters
- Provide first point of contact for hiring managers and new colleagues resolving queries professionally and promptly
- Working with the Global operations teams to establish a smooth transition of all starters post offer and moving into the onboarding stages
- Management and updating of the new colleague tracker on a day-to-day basis
- Initiate new starter onboarding process, preparation and issuing of all documentation, welcome meetings and reminders starting at pre-boarding through to one year after joining
- Organise key onboarding events throughout the programme, ensuring the colleague is informed and attending, whilst maintaining the tracking schedule
- Management of key systems & relationships with account holders of these systems to support wider onboarding processes, ensuring guidance on usage is up to date and work with Team Leader to cascade to rest of team (including but not limited to - Absorb, Random Coffee)
- Handles diverse and confidential information requiring extreme accuracy, independent judgement and discretion.

**People Management**Responsibilities**
- General duty of care to colleagues
- Work collaboratively across teams/businesses
- Act as a role model to others
- Provide help and a buddy system to other members of the team depending upon your level (SSC Specific)

**Skills & Abilities**
- Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
- Proficient skills in Excel, Word and Outlook are essential
- Remain approachable under pressure
- Knowledge and ability to use relevant internal systems
- Ability to act with integrity, tact and diplomacy with sensitive and confidential information and handle it in a secure and safe manner at all times
- Work as part of a team
- Ability to complete a variety of related tasks
- Pro-actively solve problems
- Excellent Customer Service skills
- Good time management skills
- Ability to be flexible within role
- Excellent oral and written communication skills

**Qualifications**
- Understanding of Applicant Tracking Systems/Onboarding Platforms advantageous
- Good knowledge and understanding of onboarding or recruitment administration
- Previous experience within a HR SSO environment desirable
- Proven capability in engaging, and managing stakeholders

**Additional Information**
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.

Our benefits include:

- ** Great community**:a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- ** Broader impact**: take up to four days per year to volunteer, with charity match funding available too
- ** Career opportunity**: the opportunity to develop your career wi