Customer Program Manger

**Job Title**:Customer Program Manager

**Company**:Aprisium Pte Ltd

**Location**:Singapore

**About Aprisium Pte Ltd**:
Aprisium Pte Ltd is an environmental company in the realm of contamination monitoring solutions, committed to leveraging innovative technologies to promote sustainability and profits for companies. Our comprehensive suite of products and services enables industries and governments to monitor and manage environmental factors effectively, ensuring a healthier and safer world for future generations.

**Responsibilities**:
**1. **Support Sales and Account Management**:

- Support the sales team in identifying, pursuing, and closing sales opportunities with key clients and prospects.
- Develop and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
- Provide guidance and support to the sales team to optimize sales processes, enhance customer engagement, and drive revenue growth.
- Support in entry into new markets of ANZ and/or Europe

**2. **Cross-functional Collaboration**:

- Collaborate closely with technology, product development, marketing, and operations teams to ensure alignment of business development initiatives with company objectives.
- Provide insights and feedback to internal stakeholders to drive product innovation, improve service offerings, and enhance customer experience.
- Act as a champion for Aprisium's values and culture, fostering teamwork, innovation, and continuous improvement across the organization.

**3. **Project Planning and Management**:

- Develop and oversee project plans for contaminant monitoring projects, including timelines, milestones, and resource allocation.
- Coordinate with internal teams and external partners to ensure timely and efficient execution of projects.
- Monitor project progress and adjust plans as necessary to meet objectives and deadlines.

**4. **Stakeholder Management**:

- Serve as the main point of contact for clients and stakeholders.
- Facilitate communication between clients, project teams, and regulatory authorities to ensure compliance with relevant standards and requirements.
- Address client concerns and requests promptly to maintain strong relationships and customer satisfaction.
- Build and nurture relationships with potential clients, stakeholders, and industry influencers to drive business growth.

**5. **Customer Relationship Management**:

- Build and maintain long-term relationships with clients by understanding their monitoring needs and providing tailored solutions.
- Regularly communicate with clients to provide updates on project status, data analysis, and recommendations for action.
- Identify opportunities for additional monitoring services or expansion of existing projects based on client feedback and evolving needs.

**Qualifications**:

- Bachelor's degree in Environmental Science with expertise in innovation projects or related functions.
- Proven track record of success in Customer success, project sales, value-based selling, business development, sales, or partnerships, in the environmental monitoring and/or related industry.
- Strong understanding of environmental regulations, market dynamics, and technology trends affecting the environmental monitoring sector.
- Experience in the water, wastewater, and environmental industry is essential.
- Experience in the ANZ and/or Europe water industry is essential.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
- Strategic thinker with the ability to solve complex problems, and drive results in a fast-paced, dynamic environment.
- Passion for sustainability and environmental stewardship.